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Trust in Technology: A Socio-Technical Perspective
Computer systems can only deliver benefits if functionality, users and usability are central to their design and deployment. This book encapsulates work done in the DIRC project (Interdisciplinary Research Collaboration in Dependability), bringing together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings.
Doing Design Ethnography
Ethnography is now a fundamental feature of design practice, taught in universities worldwide and practiced widely in commerce. Despite its rise to prominence a great many competing perspectives exist and there are few practical texts to support the development of competence. Doing Design Ethnography elaborates the ethnomethodological perspective on ethnography, a distinctive approach that provides canonical 'studies of work' in and for design. It provides an extensive treatment of the approach, with a particular slant on providing a pedagogical text that will support the development of competence for students, career researchers and design practitioners. It is organised around a complementary series of self-contained chapters, each of which address key features of doing the job of ethnography for purposes of system design. The book will be of broad appeal to students and practitioners in HCI, CSCW and software engineering, providing valuable insights as to how to conduct ethnography and relate it to design.
Ethnomethodology at Work
Bringing together one of the most important bodies of research into people's working practices, this volume outlines the specific character of the ethnomethodological approach to work, providing an introduction to the key conceptual resources ethnomethodology has drawn upon in its studies, and a set of substantive chapters that examine how people work from a foundational perspective. With contributions from leading experts in the field, including Graham Button, John Hughes and Wes Sharrock, Ethnomethodology at Work explores the contribution that ethnomethodological studies continue to make to our understanding of the ways in which people actually accomplish work from day to day. As such, it will appeal not only to those working in the areas of ethnomethodology and conversation analysis, but also to those with interests in the sociology of work and organisations.
Design for Services
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Responsibility and Dependable Systems
This book brings together for the first time two important features of a computer system that must be embedded in an organisational context. First comes responsibility, in other words, whether the computer system properly supports the organisational responsibilities that people are allocated. Second, the book examines dependability, which means whether the system supports those responsibilities in a trustworthy fashion. Aimed at researchers and doctoral students, the work pays particular attention to looking at what happens when things go wrong.
Fieldwork for Design
This book looks at why ethnographic approaches are popular in the design of computing devices for the workplace, for the home and elsewhere. It presents a history of ethnography, both as it was practiced before computer science picked it up and since, most especially in the CSCW and HCI domains. The focus of the book is on the practical relationship between theory and practice, a relationship that is fundamental to successful design.
Orders of Ordinary Action
Presenting original research studies by leading scholars in the field, Orders of Ordinary Action considers how ethnomethodology provides for an 'alternate' sociology by respecifying sociological phenomena as locally accomplished members' activities. Following an introduction by the editors and a seminal statement of ethnomethodology's analytic stance by its founder, Harold Garfinkel, the book then comprises two parts. The first introduces studies of practical action and organization, whilst the second provides studies of practical reasoning and situated logic in various settings. By organizing the book in this way, the collection demonstrates the relevance of ethnomethodological investigations to established topics and issues and indicates the contribution that ethnomethodology can make to the understanding of human action in any and all social contexts. Both individually and collectively, these contributions illustrate how taking an ethnomethodological approach opens up for investigation phenomena that are taken for granted in conventional sociological theorizing.
The New Production of Users
Behind the steady stream of new products, technologies, systems and services in our modern societies there is prolonged and complicated battle around the role of users. How should designers get to know the users’ interests and needs? Who should speak for the users? How may designers collaborate with users and in what ways may users take innovation into their own hands? The New Production of Users offers a rare overview of these issues. It traces the history of designer-user relations from the era of mass production to the present days. Its focus lies in elaborating the currently emerging strategies and approaches to user involvement in business and citizen contexts. It analyses the challen...
Shared Encounters
Every day we share encounters with others as we inhabit the space around us. In offering insights and knowledge on this increasingly important topic, this book introduces a range of empirical and theoretical approaches to the study of shared encounters. It highlights the multifaceted nature of collective experience and provides a deeper understanding of the nature and value of shared encounters in everyday life. Divided into four sections, each section comprises a set of chapters on a different topic and is introduced by a key author in the field who provides an overview of the content. The book itself is introduced by Paul Dourish, who sets the theme of shared encounters in the context of t...
Virtual Society?
This work investigates the precise effects on society of the new and much vaunted electronic technologies (ICTs). Are fundamental shifts already taking place in the way in which we behave, organize, and interact as a direct result of their implementation? Providing a comprehensive set of detailed empirical studies of the genesis and use of these new technologies, the book also presents some surprising counterintuitive results
