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Housekeeping Management
The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
Food and Beverage Service Manual
A compact reference for busy servers offering quick information on details of setup and service. Preparing for service, greeting guests, flambeing, table service for all meals, wine service, culinary basics for waiters/waitresses and bar mixology are among the topics discussed. Step-by-step drawings succinctly demonstrate what to do and how to do it.
Hospitality Management
Hospitality Management: A Capstone course offers comprehensive coverage of topics taught in hospitality programs and an array of realistic operational and managerial situations and cases students are bound to find on being hired by hospitality companies. The cases are geared to prepare students for critical thinking and problem solving. The purpose of the book is to help move students out of their scholastic mode and into supervisory and managerial roles in the hospitality industry. Casado's roll-up-your-sleeves, down-in-the-trenches approach provides a practical guide to solving problems and to handling difficult operational situations. This practical, easy-to-read text: - Features operatio...
El Sudeste Hispano
El Sudeste Hispano narra los acontecimientos que tuvieron lugar en las provincias de Florida y Luisiana desde su descubrimiento y exploración por conquistadores españoles a principios del Siglo XVI hasta su anexión por los Estados Unidos en 1821. En la larga epopeya de la historia del Sudeste los españoles fueron los primeros protagonistas liderados por aguerridos paladines como Juan Ponce de León, Hernando de Soto, Pedro Menéndez de Avilés y el formidable Bernardo de Gálvez. Francia se unió a los esfuerzos colonizadores intentando establecer enclaves en el noreste de Florida primero y en el delta del Misisipí después. Por su parte Inglaterra se asentó más al norte en las provin...
Conversational Spanish Grammar for the Hospitality Classroom
Latinos are the fastest growing workforce in the hospitality industry, and with all the inherent challenges of running an efficient hospitality business, managers and employees can't afford miscommunication among the staff. Conversational Spanish Grammar for the Hospitality Classroom is the perfect learning tool for instructors, students and employees, as well as a powerful communication resource for industry managers.This easy-to-use guide shows how to combine technical vocabulary commonly used by Spanish-speaking workers with fundamental grammar principles to effectively converse in real-world situations that pertain to hotel and restaurant operations. Packed with valuable exercises and proven technical tools, Conversational Spanish Grammar for the Hospitality Classroom is ideal preparation for a successful career in today's multicultural industry.MATT A. CASADO, EdD, CHA, is Professor Emeritus of the W. A. Franke College of Business at Northern Arizona University, where he taught hotel and restaurant management and Spanish courses and conducted hospitality research for twenty-two years.
Front Office Management in Hospitality Lodging Operations
An Instructor's Manual is available to institutions adopting the book. Please contact: matt.casado@nau.edu Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this adv...
What I Loved
A powerful and heartbreaking novel that chronicles the epic story of two families, two sons, and two marriages Siri Hustvedt's What I Loved begins in New York in 1975, when art historian Leo Hertzberg discovers an extraordinary painting by an unknown artist in a SoHo gallery. He buys the work; tracks down the artist, Bill Wechsler; and the two men embark on a life-long friendship. Leo's story, which spans twenty-five years, follows the evolution of the growing involvement between his family and Bill's-an intricate constellation of attachments that includes the two men; their wives, Erica and Violet; and their children, Matthew and Mark. The families live in the same building in New York, sha...
Handbook of Research on Contemporary Storytelling Methods Across New Media and Disciplines
Stories are everywhere around us, from the ads on TV or music video clips to the more sophisticated stories told by books or movies. Everything comes wrapped in a story, and the means employed to weave the narrative thread are just as important as the story itself. In this context, there is a need to understand the role storytelling plays in contemporary society, which has changed drastically in recent decades. Modern global society is no longer exclusively dominated by the time-tested narrative media such as literature or films because new media such as videogames or social platforms have changed the way we understand, create, and replicate stories. The Handbook of Research on Contemporary ...
Family Entrepreneurship
This book provides recent ideas, insights, facts, evidence, frameworks, and perspectives on how and why entrepreneurial families are successful over generations. The book focuses on how families successfully implement entrepreneurship across generations. That success, it argues, requires entrepreneurship at the level of the family, not only in the businesses the family owns and manages. Written by noted academics and consultants who are authorities on family entrepreneurship, the chapters provide a comprehensive exploration of the characteristics of successful entrepreneurial families, their motivations, how they behave over time, and, suggestions for how business families can encourage and sustain entrepreneurship. This comprehensive look at family entrepreneurship will serve as a fundamental reference text for family business consultants, owners, and scholars.
Primates in Flooded Habitats
A ground breaking study of primates that live in flooded habitats around the world.
