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Quality Management Competencies-in-use
Quality management is an established, widespread and well-researched management concept. Yet, surprisingly little research can be found on understanding the potential for action that is required in order to perform quality management work. The field of quality management has a strong emphasis not only on a customer and supplier focus (external), but also on a process focus (internal). This creates a constant challenge in the way in which quality management is conceived and realised. Another challenge is reflected in current research that describes the need for conceptual change in quality management due to extensive ongoing changes in society and the business environment. The nature and pace...
Exploring the Handling of Critical Work Practices in Rapid Change Contexts
The accelerating pace of change in our society requires organisations to efficiently manage day-to-day operations while simultaneously innovating and developing new concepts for the future, all within an environment of rapidly evolving circumstances. Specifically, organisations must quickly be able to handle the work practices that are critical to organisational development, and this thesis focuses on the handling of these practices. Critical work practices (CWPs) are here defined as operational management practices that are quickly initiated or adjusted – either scaled up or down – in response to new developmental needs or emerging acute situations. Commonly, there are limitations to CW...
Human-Centered Digitalization and Services
This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human digni...
Managing care pathways for patients with complex care needs
One of the central challenges for the healthcare system today is how to manage care for patients with complex needs. This patient group is not well-defined but covers patients with serious diseases and comorbidities, or with a limited ability to perform basic daily functions due to physical, mental or psychosocial challenges. This group has a high service and resource utilisation resulting in high costs for the healthcare system and, typically, poor health outcomes. To improve care for these patients, it is necessary to implement strategies to manage the differentiated care needs, the additional support needs, the uncertainty in care delivery, and the coordination needs of the involved provi...
Sustainable Development in Organizations
An increasingly competitive environment can lead to considerable problems for many organizations as they struggle to adapt to change. As a result, they fail to create the conditions that can lead to sustainable development over the long term, thus affecting the capabilities of employees. This book provides a fresh perspective on sustainable change and development in organizations, as well as a critical perspective on lean implementation, work environment and sustainability. The expert contributors address the development in, and of, organizations, as well as the development process between organizations, such as in networks or clusters. They discuss topics, such as the role of customers in t...
Advances in Design, Simulation and Manufacturing II
This book reports on topics at the interface between manufacturing, mechanical and chemical engineering. It gives special emphasis to CAD/CAE systems, information management systems, advanced numerical simulation methods and computational modeling techniques, and their use in product design, industrial process optimization and in the study of the properties of solids, structures, and fluids. Control theory, ICT for engineering education as well as ecological design, and food technologies are also among the topics discussed in the book. Based on the 2nd International Conference on Design, Simulation, Manufacturing: The Innovation Exchange (DSMIE-2019), held on June 11-14, 2019, in Lutsk, Ukraine, the book provides academics and professionals with a timely overview and extensive information on trends and technologies behind current and future developments of Industry 4.0, innovative design and renewable energy generation.
Handbook of Service Science, Volume II
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social p...
Proceedings of IDEAS 2019
This book presents the proceedings of the IDEAS Conference, which is intended as a forum for a new generation of researchers. IDEAS is an arena that encourages researchers to defy their field's boundaries, leveraging disciplinary mindset into contributions to broad domains within the Science, Technology, Engineering, Entrepreneurship, and Management. Further, IDEAS explores novel questions and challenges existing policies and practices on how to apply science and technology as an input to design more innovative and sustainable systems that promote human well-being.
Innovative Quality Improvements in Operations
This book examines current and emerging challenges in manufacturing related to the ideal of developing production processes with variability and agility on one level of the system, combined with structures ensuring stability and robustness on another level; close to what by other scholars has been discussed in terms of continuous innovation. However, this ideal has proven to be difficult to achieve in practice, and there is a need for enhanced and more sophisticated theoretical models dealing with the complexity surrounding organizational conditions to foster incremental as well as radical change in production systems, and, at the same time to ensure stability over time. As a theoretical fra...
Good Nordic management practices
The project identified good Nordic management practices by analysing Nordic research on management, working conditions, and productivity. The project identified 2760 publications combining these topics and analysed in detail 38 core publications combining all three topics. The main findings were: 1. Nordic research that combine all three topics is limited in extend but broad in content and therefore fragmented 2. Values related to cooperation and participation permeated the publications, which sets them apart from EU and US publications. 3. The core publications identified positive relations between management practices, working conditions and workplace performance 4. Positive management practices are characterised by dialogue and cooperation between managers and subordinates. The research was conducted in 2012-2014 at Aalborg University, SINTEF, VTT, and Karlstad University.
