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Ineffectual risk communication during crisis has led to confusion and distrust of authorities and incident managers by the public and other stakeholders. To highlight this critical aspect of crisis response, the actions of public agencies and private entities during five recent incidents of Bacillus anthracis contamination and decontamination were studied. Four models of risk communication-the mental models approach, the message-centered approach, the bootstrapping approach, and the professional judgment approach-were used to evaluate five anthrax incidents-three from the 2001 Amerithrax case, and two cases from 2006 that occurred naturally. Tests of criteria developed for each model reveal that the professional judgment approach to risk communication is the most widely used approach and currently is the most effective means of communicating risk of this nature. The results emphasize the importance of having a structured risk communication strategy during crisis events.
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Patient relations is taking on greater and greater importance as health care providers compete for business, particularly managed care contracts. This special report presents 100 easy-to-implement ideas for improving patient relations in the registration, billing and collections functions of hospitals and clinics.
Collect money owed to your practice. Improve your revenue cycle by maximizing key processes for professional fee billing. Written by industry experts, this book is a step-by-step guide to billing and collection processes, performance outcomes and advanced billing practices. It includes case studies, tools, checklists, resources, policies and procedures to help you diagnose problems and develop plans to attain optimal financial performance.
Book & CD-ROM. If you are detail-oriented, want to be your own boss, and would like to act on the behalf of physicians all over the country, the medical billing service business could be a right fit for you. Whether you will be operating out of your home or you are looking to buy or rent office space, this book can help you with a wealth of start-up information, from how to form and name your business to deciding if this will be a joint venture or if you would rather work solo. Valuable information on forming a Partnership, LLC, Corporation, or becoming a Sole Proprietor, the four types of business formation, is included, as well as the legal implications of each. A complete list of all of t...
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