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Steers buyers through the the confusion and anxiety of new and used vehicle purchases like no other car-and-truck book on the market. “Dr. Phil,” along with George Iny and the Editors of the Automobile Protection Association, pull no punches.
A Globe and Mail bestseller! • “Dr. Phil,” Canada’s best-known automotive expert, and George Iny walk you through another year of car buying. After almost fifty years and two million copies sold, Phil Edmonston has a co-pilot for the Lemon-Aid Guide — George Iny, along with the editors of the Automobile Protection Association. The 2018 Lemon-Aid features comprehensive reviews of the best and worst vehicles sold since 2007. You’ll find tips on the “art of complaining” to resolve your vehicular woes and strategies to ensure you don’t get squeezed in the dealer’s business office after you’ve agreed on a price and let your guard down. And to make sure you receive compensation where it’s due, Lemon-Aid’s unique secret warranties round-up covers manufacturer extended warranties for performance defects. Lemon-Aid is an essential guide for careful buyers and long-time gearheads (who may not know as much as they think).
Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field. Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field. The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.
Offers advice for prospective buyers of cars and trucks, reveals information on secret warranties and confidential service bulletins, and tells how to complain and get results.
Steers buyers through the the confusion and anxiety of new and used vehicle purchases like no other car-and-truck book on the market. “Dr. Phil,” along with George Iny and the Editors of the Automobile Protection Association, pull no punches.
Founder of the Automobile Protection Association, Phil Edmonston may be the car manufacturing industry's worst nightmare--and the customer's best friend! In his newest "Lemon-Aid" guide, Edmonston makes readers privy to secret automobile service bulletins, dealer mark ups, and available warranties, detailing which vehicles generate the most complaints, and which are safer in a collision. He also provides useful tips on negotiating a better deal.
Lemon-Aid New and Used Cars and Trucks 1990-2015 steers the confused and anxious buyer through the purchase of new and used vehicles unlike any other car-and-truck book on the market. "Dr. Phil," Canada's best-known automotive expert for more than 42 years, pulls no punches.
This book steers buyers through the the confusion and anxiety of new and used vehicle purchases unlike any other car-and-truck book on the market. “Dr. Phil,” Canada’s best-known automotive expert for more than forty-five years, pulls no punches.