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Catering Management : An Integrated Approach
Eating Habits Of Man Have Changed Right From The Stone Age To The Modern Age. In Ancient Days Men Used To Take Their Meals At Home, Whereas Today People Are Required To Spend Most Of Their Time In Offices And Other Establishments. This Has Created A Relative Shortage Of Domestic Help And Working Women Can No Longer Entertain At Home Easily. The Size Of Homes Has Also Become Smaller And This Has Created A Demand For Facilities For Entertaining Outside. This Demand Provided In Impetus To Catering Establishments To Extend Their Services And Provide Package Deals In The Form Of Complete Arrangements For Parties, Festivities And The Like.The Development Of The Country In Different Spheres Of Educ...
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Reinventing the Warehouse
Having successfully "reinvented the factory" in his previous books, Harmon extends his discussion of productivity from the factory of the future to the 21st-century warehouse. He illustrates real-life applications of important warehousing improvements in more than 50 companies throughout the world. Includes examples from GM, IBM, Xerox, 3M, and others. 150 line drawings.
Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
Management Services
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