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Service And Operations Management
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
Bronze Age Worlds
Bronze Age Worlds brings a new way of thinking about kinship to the task of explaining the formation of social life in Bronze Age Britain and Ireland. Britain and Ireland’s diverse landscapes and societies experienced varied and profound transformations during the twenty-fifth to eighth centuries BC. People’s lives were shaped by migrations, changing beliefs about death, making and thinking with metals, and living in houses and field systems. This book offers accounts of how these processes emerged from social life, from events, places and landscapes, informed by a novel theory of kinship. Kinship was a rich and inventive sphere of culture that incorporated biological relations but was not determined by them. Kinship formed personhood and collective belonging, and associated people with nonhuman beings, things and places. The differences in kinship and kinwork across Ireland and Britain brought textures to social life and the formation of Bronze Age worlds. Bronze Age Worlds offers new perspectives to archaeologists and anthropologists interested in the place of kinship in Bronze Age societies and cultural development.
General Osteopathic Treatment
This textbook is an introduction to the principles of classical Osteopathy. The research and practical lessons return to the origins of osteopathic treatment to provide an understanding of the founding concepts. It is a guidebook to general treatment not only for students, but also for general readers who would like to learn more about osteopathic practice.
The Radical Middle Class
America has a long tradition of middle-class radicalism, albeit one that intellectual orthodoxy has tended to obscure. The Radical Middle Class seeks to uncover the democratic, populist, and even anticapitalist legacy of the middle class. By examining in particular the independent small business sector or petite bourgeoisie, using Progressive Era Portland, Oregon, as a case study, Robert Johnston shows that class still matters in America. But it matters only if the politics and culture of the leading player in affairs of class, the middle class, is dramatically reconceived. This book is a powerful combination of intellectual, business, labor, medical, and, above all, political history. Its a...
Reel Spirituality
A comprehensive study of theology and film that explores how the Christian faith is portrayed in film throughout history.
The Way
"Seek and you shall find."-Matthew 7:7b In 1949, author Robert Johnston experienced a life-changing encounter with an agnostic coworker. Because of this person's radically different life perspective, Johnston began to realize how spiritual conflict leads a Christian into a deeper relationship with the Holy Spirit. The Way: The Spiritual Journey-The Path to Glory is the compelling story of Johnston's fifty-year Christian pilgrimage. In the course of his journey, Johnston discovers that it is not our achievements in this world that prepare us for salvation but rather Christ who uses our life's experiences to propel us toward spiritual victory. Followers of Christ are directed to witness his victorious love, and Johnston saw God at work that day in 1949. The Way encourages you to seek the Lord in your life and spread his wonderful message to those who have yet to respond to it.
Service Operations Management
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Combining a unique practical approach with a detailed theoretical underpinning, the authors provide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area. Each chapter includes d...
