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What's the Secret?
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Laws of the General Assembly of the Commonwealth of Pennsylvania Passed at the Session
Appropriation acts before 1911 published in the Laws of the General Assembly; 1911- in a separate volume.
Watertown Fire Department, 1857-2007
150 Year History of the Watertown Fire Department, Watertown, Wisconsin.
