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Three Cities
Orthodox is obsolete; conventional is kaput. We thought we knew how we make economics, politics, technology and nature work for us. But increasingly, they are failing to run by the rules and systems we’ve honed over recent decades. Boom-bust economies, fractured and destructive politics and a deeply degraded ecosystem are just some of the symptoms. Pioneers around the world are seeking new values, systems and technologies. Thus equipped we might achieve the unprecedented, speed, scale and complexity of change we need to meet the immense challenges of the twenty-first century. In this BWB Text acclaimed business journalist Rod Oram travels to Beijing, London and Chicago to meet some of these pioneers and report on their setbacks and progress. Because if 10 billion people are going to live well on this planet in 2050, we’re going to have to fundamentally change the way we do things.
Reinventing Paradise
A collection of columns and interviews from Rod Oram about how New Zealand has fared so far in the global market, the unique challenges that lie ahead for us (global warming, political instability, oil shocks, etc.) and the opportunities for to earn a bigger, better, more sustainable living out in the world economy. The author argues compellingly that we are failing as a country to understand the extent of our opportunities in the world. But conversely, there is a lack of appreciation of how steep the challenges are; and how great the dangers if we don't succeed – we will eventually fail as an economy and society. Rod is known for his direct and prescriptive commentary and for his ability to make complex concepts understandable to the average reader or listener.
100% Pure Future
Covid-19 has had a devastating effect on New Zealand tourism, but the industry was already troubled by unchecked growth and questionable governance that has put pressure on the environment, infrastructure and communities. In this urgent collection of essays, nine writers outline their vision for sustainable tourism, the barriers to achieving it and how they can be overcome. This BWB Text is a rallying call for a genuine tourism ‘reset’ that puts the environment first and creates more meaningful exchanges between visitors and their hosts.
Reclaiming the Future
Jane Kelsey’s exploration of the effects of globalisation on the New Zealand economy was eye-opening when published in 1999. She offered a trenchantly expressed response to the neoliberal slogan of the time, ‘There is no alternative.’ Kelsey’s analysis remains a critical yardstick for current policies and an alternative perspective on the development of global relationships. The recent global financial meltdown and subsequent recession give new relevance to her questions about globalisation’s consequences for sovereignty and democracy. Kelsey continues to offer a bold voice of challenge and critique, pointing the way for open-eyed engagement with the economic realities of the future.
Hopes Dashed?
‘What has happened to New Zealand women’s economic and social status over the last twenty years?’ In 1994 economist Prue Hyman published Women and Economics, an overview of the status of women in the New Zealand economy. Much has changed since then – but how much? Has the promise of equality been fulfilled in the labour market? Is unpaid domestic work being given the recognition it deserves? In this BWB Text, Hyman surveys the mixed record of the past two decades, revealing that the work of feminism is not over yet.
Branded Customer Service
By the author of the bestselling A Complaint Is a Gift (more than 100,000 copies sold) The first book to combine the dynamics of customer service with the psychology of branding-two of the most powerful concepts in business A comprehensive, practical guide that offers strategies, exercises and real-world examples of branded customer service in action Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
The Ground Between
There is a deep dysfunction in the way we talk about oil and mining. Battles over oil and mining developments in New Zealand are fierce and polarised. Often presented as a simple trade-off between conservation or quick profit, the debate leaves little space for discussion across ideological divides. The Ground Between provides a rare account from someone who has worked within this contested arena. Drawing on his experience with local and international mining companies, governments and NGOs, Sefton Darby reflects frankly on the state of resource extraction in New Zealand. Seeking to reset the debate within a global context, this book is ultimately about how we – as a country – make decisions around contentious issues.
Bird On a Wire
Inside the high pressure, brutalising CEO world with New Zealand's highest profile businesswoman. No woman has ever risen as far in the corporate world as former Telecom CEO Theresa Gattung. Her appointment, at a young age and from the marking ranks, astounded the country, and her leadership of the big telco that Kiwis love to hate was never far from the headlines. This no-holds-barred memoir tells of her ambition, her determination, and her rise to business power. It tells of the highs of running a vitally important company such as Telecom and also the lows, as the company struggled with an Australian telco acquisition, shareholder pressure, antagonism from the government, battles with its telco competitors and changing technology. After seven years she felt she'd given her all. The personal toll of those tough years at the top had been significant and Gattung is frank about how she had to rebuild her life with a clear focus. Bird on a Wire is a candid, engaging and inspirational story that points the way to new ways of leadership and running businesses.
Two Hundred and Fifty Ways to Start an Essay about Captain Cook
Two Hundred and Fifty Ways to Start an Essay about Captain Cook, No. 29: With a Non-argument that’s Actually an Argument. Captain Cook? It’s all so very complex. I’m going to sit on the fence. (Whose fence? On whose land? Dividing what from what? You only have a fence when you fear something or when you’re trying to keep something in. Or, as a renovation show on TV informed me, when you want to upgrade your street appeal.) Alice Te Punga Somerville employs her deep research and dark humour to skilfully channel her response to Cook’s global colonial legacy in this revealing and defiant BWB Text.
Island Time
The task of living in modern New Zealand – and especially in modern Auckland – is not just to understand how to live with different peoples, but how to adapt to the future that has already happened. New Zealand is a nation that exists on Pacific Islands, but does not, will not, perhaps cannot, see itself as a Pacific Island nation. Yet turning to the Pacific, argues Damon Salesa, enables us to grasp a fuller understanding of what life is really like on these shores. After all, Salesa argues, in many ways New Zealand’s Pacific future has already happened. Setting a course through the ‘islands’ of Pacific life in New Zealand – Ōtara, Tokoroa, Porirua, Ōamaru and beyond – he charts a country becoming ‘even more Pacific by the hour’. What would it mean, this far-sighted book asks, for New Zealand to recognise its Pacific talent and finally act like a Pacific nation?
