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This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. To ensure a quality reading experience, this work has been proofread and republished using a format that seamlessly blends the original graphical elements with text in an easy-to-read typeface. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
This book has been considered by academicians and scholars of great significance and value to literature. This forms a part of the knowledge base for future generations. So that the book is never forgotten we have represented this book in a print format as the same form as it was originally first published. Hence any marks or annotations seen are left intentionally to preserve its true nature.
This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. To ensure a quality reading experience, this work has been proofread and republished using a format that seamlessly blends the original graphical elements with text in an easy-to-read typeface. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Change, Strategy and Projects at Work provides a working insight into the nature of change, the formulation of strategy and the implementation of change through projects in the workplace. It is a ‘how to’ book with real practical application, containing the tools, techniques, advice and guidance you need to analyse organisational context, develop a strategic plan and manage a project. To help you in leading change and creating opportunities for yourself and your organisation, the book takes an integrated approach to managing change, developing strategy and project management, and covers: * How strategic objectives are chosen, promoting awareness of the wider organisational context and the strategic planning process * The knowledge, tools, techniques and confidence needed to act as a change agent * The skills, competencies and other attributes needed to improve your employability The book is ideal as a dip-in guide for professional development, a self-study resource or a textbook for formal courses on change, strategy and project management in a work context. It is used to support the Open University’s undergraduate course ICTs, Change and Projects at Work (T226).
The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.
Traces the life and career of the great Renaissance artist, provides a thorough historical background, and discusses the nature of Raphael's genius