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Managing Service in Food and Beverage Operations
Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.
Managing Beverage Operations (AHLEI)
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Restaurant and bar supervisors and managers, food and beverage directors, and aspiring hospitality professionals will benefit from the practical information presented in this book. The new edition of this textbook (formerly titled Managing Beverage Service) focuses on the successful elements of a beverage operation, based on research to identify those that are thriving. Discussions of leadership and supervision focus on the management and leadership practices specific to a beverage operation, including emotional intelligence and the importance of relationships, communication, recruitment and training, and motivation and performance reviews. Bar operations covers a real-world approach to beverage controls, from purchasing through serving, technology, design, and handling guest complaints. A new chapter on sales and marketing includes both food and beverage products, and boosting sales through technology and unique service.
Managing for Quality in the Hospitality Industry
This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
Quality Sanitation Management
This book was developed utilizing the Food and Drug Administration's 1993 Food Code, which is designed to safeguard public health and provide to consumers food that is safe, unadulterated, and honestly presented. Presents an overview of the sanitation risk management program and HACCP and gives an explanation of regulatory and professional organizations. Includes sanitarian and management responsibilities, along with a system for self-inspection. Provides information about food contamination, food spoilage, and food preservation, and presents a system for handling a suspected foodborne illness outbreak. Gives an in-depth treatment of each of the ten control points and four resources under a manager's control. The objectives of this book are to present the opportunities and challenges facing managers and staff members as they strive toward guest, staff member and owner satisfaction; to help staff members and managers establish a sanitation risk management program utilizing HACCP and systems thinking; and to reduce risks while improving the operation's bottom line.
Food Safety
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