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Customer Satisfaction Evaluation
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Satisfaction
Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Customer Satisfaction
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Satisfaction
Amy Marsham visits a Harley Street psychologist claiming to suffer from an 'excess of happiness'. But if she is telling the truth, this happiness has been hard-earned. Over three life-changing decades Amy, her family and friends have grown up together, struggling to make sense of their lives, work, loves and loyalties. But just when it seems everything will either spiral into chaos or lead to fulfilment, the events of one week alters their lives for ever. Funny, tender and moving, Satisfaction is a novel about a marriage, a family and a group of friends all hoping to find happiness. Full of wisdom and humour, with an unexpected twist in its tail, it is a warm-hearted and compassionate debut by a brilliant new writer.
Consumer Satisfaction And Complaining Behaviour
Aims To Identity The Determinants Of Satisfaction And In Order To Test The Strength Of Relationship To Develop A Model Which Can Help Predict Satisfaction Behaviour At The Time Of Purchase. The Model Prepared Has Been Tested With The Help Of Logistic Regression. Five Chapters A Questionaire And A Useful Bibliography.
Service, Satisfaction and Climate
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural a...
Manual for Job-Communication Satisfaction-Importance (Jcsi) Questionnaire
The Job-Communication Satisfaction Importance (JCSI) questionnaire is designed to survey large groups of nursing and other health care personnel in a hospital or similar agency. Information about perceived satisfaction and importance of selected aspects of the task and people associated with health care employees' work provides an excellent data base for administrative decisions. For example, such information may identify educational needs of personnel, areas of conflict to be resolved, and changes needed in areas deemed important to the personnel.
Constraint Satisfaction Techniques for Agent-Based Reasoning
Constraint satisfaction problems are significant in the domain of automated reasoning for artificial intelligence. They can be applied to the modeling and solving of a wide range of combinatorial applications such as planning, scheduling and resource sharing in a variety of practical domains such as transportation, production, supply-chains, network management and human resource management. In this book we study new techniques for solving constraint satisfaction problems, with a special focus on solution adaptation applied to agent reasoning.
Satisfaction
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
