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The Debt Collector
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Bold
WINNER: CMI Management Book of the Year Awards 2012 - E-book Category More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. BOLD tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win. BOLD puts the spotlight on Virgin Galactic, Innocent, O2, Air Asia X, Chilli Beans, Six Senses Resorts and Spas, Burberry, BBH, The Geek Squad, TNT Express, JCB, WWF, Umpqua Bank and Zappos.com. These inspiring case studies demonstrate that putting purpose before profit, going way beyond what customers expect and relentlessly differentiating themselves from everyone else - in other words, being bold in thought, bold in execution and bold in measuring their success in new ways - pays off.
On Purpose
Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It presents a framework for success based on being clear about your brand purpose and promise so you can achieve exceptional results through exceptional experiences. It provides the tools for brands to stand out by defining, designing and delivering distinctive, valuable customer experiences across multiple channels. Because purpose is what you do, not what you claim, On Purpose helps you act on your business purpose by showing you how to make your brand stand out. Each chapter illustrates how to succeed in a specific channel by presenting interviews with purpose-driven leaders such as Vernon Hill (Metro Bank), John Forrest (Premier Inn) and Gav Thompson (giffgaff) and case studies of companies including: - Altro - Barclays Bank - Best Western - citizenM - IKEA - LEGO - Liberty Global Business Services - London 2012 Olympics - Lush - Nissan - O2 - Timpson - Zappos
Managing the Customer Experience
You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experience and reap the rewards.
Life After a Terrible Relationship
"I don't care how long it takes. Just come back to me." That's how much of a hopeless romantic Brent Howard was. A good-looking man, Brent never had any problem attracting women, but he did have a problem with attracting trouble. Have you ever been in a terrible relationship? Have you found yourself wanting to pull away, but just not being able to? Of course, nobody wants to be lonesome. "But there is a big difference between being lonely and being alone," Shaun "54" Smith aptly puts it. Brent Howard wanted love. He wanted it so badly, but does love want him back? Anybody can love, but not everybody is lucky enough to love the right person. Could Brent be one of the lucky ones?
The Results of a Failed Abortion
The Result of a Failed Abortion is an autobiographical collection of poems by Shaun O. Smith. From dealing with being abused as a child to living with depression and anxiety, Shaun openly discusses the pain that has kept his mind captive most of his life. He hopes to either speak to or connect with others who have similar thoughts and problems.
Uncommon Practice
This title explores the creation of outstanding brand experiences delivered through people, with interviews with senior executives and front-line managers. It offers a behind-the-scenes look into the brands that make the headlines.
See, Feel, Think, Do
Experience marketing is a simple technique that is behind some of the most innovative ideas in business today, including the i-pod and low cost flights. The authors bring this theory to life through the use of case studies and anecdotes.
Consumed with Holy Fire
God created every believer to live an empowered, supernatural life! How is this possible? Driven by a quest for a life marked by the power of God, hungry Christians often seek out proven formulas to help grow their faith. While this kind of teaching can be helpful, it fails to create mature sons and daughters of God who radiate His love, power, and glory in every area of life. The great pursuit of every believer should not be a religious formula - it should be the face of God Himself. As we experience Him on a personal level, we begin to live like Jesus, increasingly growing in oneness with Him. In addition to having served as a key leader in the history-making Toronto Blessing, Duncan Smith...
Poetry Is Dead
Shaun O. Smith returns from a hiatus with his third collection of poems: POETRY IS DEAD. Stand idly by as you witness the classic art form being put to rest. The poems will speak for themselves.
