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Flat Stanley
Stanley Lambchop was just an ordinary boy until a large notice board fell on him and made him flat - only half an inch thick! Stanley gets rolled up, sent in the post, flown like a kite, and helps catch dangerous criminals! Then, he becomes invisible and discovers he can do amazing things like perform magic and foil a daring robbery.
Stanley and the Magic Lamp
Don’t miss this magical Flat Stanley chapter book adventure! Stanley Lambchop has found a real magic lamp with a genie inside! The genie tells Stanley he can wish for anything in the world: fame, a magical pet, superpowers—you name it. When Stanley's family finds out about the genie, they have some wishes, too. But the more wishes Stanley makes, the stranger his own life becomes…
Flat Stanley and the Haunted House
Stanley can't wait for the Halloween party at school. But when a bully picks on his friend, Stanley saves the day in no time flat in this Flat Stanley I Can Read adventure! The Lambchops are ready to be spooked at a Halloween party! Arthur is excited for the haunted house, and Stanley wants to show off his limbo moves. But when they see a bully picking on their friend at the party, the boys know that they have to help. Soon Stanley comes up with a plan that is flat-out hilarious! Flat Stanley and the Haunted House is a Level Two I Can Read book, geared for kids who read on their own but still need a little help. Whether shared at home or in a classroom, the engaging stories, longer sentences, and language play of Level Two books are proven to help kids take their next steps toward reading success.
Customer Relationship Management
Maximize customer satisfaction and maximize your bottom line Over the last decade, too many organizations have assumed that their products or services were so superior that customers would automatically keep coming back for more. But in order to compete effectively in today's marketplace, organizations must change their strategy to become more customer focused, not product focused. Customer Relationship Management (CRM) is the best way to integrate this customer-facing approach throughout an organization. Aimed at understanding and anticipating the needs of an organization's current and potential customers, this innovative book shows how CRM links people, process, and technology to optimize an enterprise's revenue and profits by first providing maximum customer satisfaction. * Covers developing a market-oriented strategy, innovation in products and services, sales and channels transformation, customer relationship marketing, and customer care Stanley A. Brown (Toronto, Canada) is Partner in Charge of the Centre of Excellence in Customer Care at PricewaterhouseCoopers in Toronto.
H. L. Hunt
He was a man who made his own rules about business, personal life and he thought himself to be above everyone else.
Strategic Customer Care
Die meisten Unternehmen haben bereits die Bedeutung einer verbesserten Kundentbetreuung erkannt. Sie wissen, daß sie über die traditionellen Methoden hinausgehen und Kunden als wichtigen Aktivposten betrachten müssen, den es zu befriedigen und zu schützen gilt. Jüngste Untersuchungen haben jedoch ergeben, daß nur etwa 6% der Unternehmen tatsächlich begreifen, wie wichtig Kundenpflege ist oder wie sie wirkungsvoll umgesetzt werden kann. Dieser Band erklärt die drei Entwicklungsstufen der Kundenpflege und erläutert bewährte Methoden, mit denen jedes Unternehmen einen hervorragenden Kundendienst aufbauen kann. Darüber hinaus werden Tips und Hinweise gegeben, welche Fehler man unbedingt vermeiden sollte. Mit vielen positiven und negativen Beispielen von Firmen wie z.b. Sears, AT&T, FedEx und Kodak. Eine unverzichtbarer Leitfaden zur Verbesserung der Kundenbeziehung. (05/99)
The Flat Stanley Collection
The magical and brilliantly funny adventures of everyone's favourite flat boy - Flat Stanley. With wonderful new illustrations by award-winning illustrator Rob Biddulph. Flat Stanley is back in one big collection. Join Stanley as he travels to space, meets a real genie, and goes to visit Father Christmas in Flat Stanley, Invisible Stanley, Stanley in Space, Stanley and the Magic Lamp, Stanley's Christmas Adventure and Stanley, Flat Again. With Rob Biddulph's heart-warming and fun illustrations, revisit Stanley's adventures to find out how heroes come in all shapes and sizes! Rob Biddulph won the Waterstones Children's Book Prize for Blown Away and was nominated for the Kate Greenaway medal for GRRRRR! His third book, Odd Dog Out, published in August 2016 and a fourth, Sunk! published in March 2017. 'The pictures are classic Rob Biddulph - outwardly simple but filled with detail that will keep young and old eyes absorbed for hours' - The Book Bag
Flat Stanley on Ice
It's an ice-cool new adventure for everyone's favourite flat hero in this colour-illustrated early reader. Perfect for children learning to read. Stanley and his brother Arthur are super-excited to go ice-skating on the frozen lake. And as Arthur is slipping and sliding around, it turns out Stanley is an ice-skating superstar. But then cracks start to appear . . . is the ice rink about to disappear? The Reading Ladder series helps children to enjoy learning to read. It features well-loved authors, classic characters and favourite topics, so that children will find something to excite and engage them in every title they pick up. It's the first step towards a lasting love of reading. Level 1 Reading Ladder titles are perfect for new readers who are beginning to read simple stories with help. - Short, simple sentences - Familiar, repeated words - Big, clear type - 1 - 5 lines per page - Bright, fun pictures to help talk about the story All Reading Ladder titles are developed with a leading literacy consultant, making them perfect for use in schools and for parents keen to support their children's reading. Book band: Green
That Rabbit Belongs to Emily Brown
A stunning reissue of this classic picture book. When the Queen steals Emily Brown's favourite toy and erstwhile companion, a toy rabbit called Stanley, Emily sets out to get him back and teach that naughty queen a valuable lesson Winner of the 2006 Nestle Gold Award, chosen for the Richard & Judy Christmas book party, a Bookaboo Book Club book as seen on CITV and read by Amanda Holden. 'Charming, funny and gets my vote as the best picture book of the year.' - Financial Times Written by Cressida Cowell, the bestselling author of the How to Train Your Dragon series. http: //www.cressidacowell.co.uk/ Illustrated by award winning Neal Layton, creator of Stanley's Stick. http: //www.neallayton.co.u
