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"When the student of medicine, Richard Bracquemont, decided to move into room #7 of the small Hotel Stevens, Rue Alfred Stevens (Paris 6), three persons had already hanged themselves from the cross-bar of the window in that room on three successive Fridays." The last of them was a police sergeant who had volunteered to sleep in the room to learn what happens that might explain the hangings, and somehow he met with the same fate. The medical student was aware of these incidents, but..."There was one detail about which he knew nothing because neither the police inspector nor any of the eyewitnesses had mentioned it to the press. It was only later, after what happened to the medical student, that anyone remembered that when the police removed Sergeant Charles-Maria Chaumi�'s body from the window cross-bar a large black spider crawled from the dead man's open mouth. A hotel porter flicked it away, exclaiming, 'Ugh, another of those damned creatures.'"Thus begins this bizarre mystery of "The Spider."
A baby chicken accepts a young boy as her mother and later becomes a surrogate mother for some ducklings that she has hatched.
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The sequel to the award-winning Stepping on the Cracks. “Sometimes heart-rending, sometimes funny, Gordy Smith will prove memorable to all who meet him.”—Booklist (starred review) In Following My Own Footsteps, sixth-grader Gordy Smith comes to grips with the fear that he’ll turn out no better than his abusive father . . . With his father now in jail and one brother hospitalized, Gordy’s mother has no choice but to take the family to their wealthy grandmother’s house in North Carolina. There Gordy meets William, a boy who had polio and is now wheelchair bound. Though they become friends, Gordy’s plans to help William fail spectacularly. Matters only get worse when Gordy’s fat...
"The narrator, reading with clarity and precision, tells the well-known story of the Jewish girl and her family who hid during the Holocaust...[This] high-quality read-along...[is] excellent for school and public libraries." - Booklist
This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
This is an edited book based on the selected submissions made to the conference titled "International Conference in Smart Cities". The project provides an innovative and new approach to holistic management of cities physical, socio-economic, environmental, transportation and political assets across all domains, typically supported by ICT and open data.