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Smart Water Utilities
Today there is increasing pressure on the water infrastructure and although unsustainable water extraction and wastewater handling can continue for a while, at some point water needs to be managed in a way that is sustainable in the long-term. We need to handle water utilities “smarter”. New and effective tools and technologies are becoming available at an affordable cost and these technologies are steadily changing water infrastructure options. The quality and robustness of sensors are increasing rapidly and their reliability makes the automatic handling of critical processes viable. Online and real-time control means safer and more effective operation. The combination of better sensors...
Risk Management for Water and Wastewater Utilities
Water risks and security are a major global hazard in the 21st century and it is essential that water professionals have a solid grounding in the principles of preventative risk management. This second edition of the key textbook, Risk Management for Water and Wastewater Utilities, extends beyond first principles and examines the practicalities of resilience and vulnerability assessment, strategic risk appraisal and the interconnectedness of water utility risks in a networked infrastructure. It provides an up-dated overview of tools and techniques for risk management in the context of the heightened expectations for sound risk governance that are being made of all water and wastewater utilities. Risk Management for Water and Wastewater Utilities provides a valuable starting point for newly appointed risk managers in the utility sector and offers MSc level self-paced study with self-assessment questions and abbreviated answers, key learning points, case studies and worked examples.
Benchmarking Water Services
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulat...
Smart Water Utilities
Today there is increasing pressure on the water infrastructure and although unsustainable water extraction and wastewater handling can continue for a while, at some point water needs to be managed in a way that is sustainable in the long-term. We need to handle water utilities “smarter”.New and effective tools and technologies are becoming available at an affordable cost and these technologies are steadily changing water infrastructure options. The quality and robustness of sensors are increasing rapidly and their reliability makes the automatic handling of critical processes viable. Online and real-time control means safer and more effective operation.The combination of better sensors a...
Nature for Water: A Series of Utility Spotlights
By 2025, two thirds of the world’s population will be living in water stressed conditions. Meanwhile, the degradation of water ecosystems is occurring at alarming rates. Water utilities and water regulators that choose to play an active role in catchment management with nature based solutions (NBS) are uniquely positioned to help. Building a robust knowledge base and supporting opportunities for cross-sector collaboration are fundamental to the mainstreaming of NBS. The International Water Association (IWA) and The Nature Conservancy (TNC) are working together to encourage and facilitate active utility involvement in NBS, as well as promoting stronger connections between water utilities an...
Customer Experience Management for Water Utilities
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he bo...
Data Science for Water Utilities
This addition to the Data Science Series introduces the principles of data science and the R language to the singular needs of water professionals. The book provides unique data and examples relevant to managing water utility and is sourced from the author’s extensive experience. Data Science for Water Utilities: Data as a Source of Value is an applied, practical guide that shows water professionals how to use data science to solve urban water management problems. Content develops through four case studies. The first looks at analysing water quality to ensure public health. The second considers customer feedback. The third case study introduces smart meter data. The guide flows easily from basic principles through code that, with each case study, increases in complexity. The last case study analyses data using basic machine learning. Readers will be familiar with analysing data but do not need coding experience to use this book. The title will be essential reading for anyone seeking a practical introduction to data science and creating value with R.
A Strategic Assessment of the Future of Water Utilities
Forty-three (43) water professionals met to discuss and develop the ten top future trends and formulate the strategies to deal with each trend. Nineteen trends are presented within this paper. The top ten trends are described along with potential implications, and coping strategies are: Energy; Drinking Water Industry Employment and Workforce Issues; Political Environment; Population and Demographic Trends;Regulatory Trends; Total Water Management; Customer Expectations; Information Technology; Utility Finances; Information Security. The nine future trends identified and discussed are: Automation; Climate Change; Health Trends; Medical Trends; Regionalization Trends; Drinking Water Treatment Technology Issues; Economic Trends; Private Sector Participation; Physical Security. CD is included
Selection and Definition of Performance Indicators for Water and Wastewater Utilities
Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes
