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Accounts, Excuses, and Apologies
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.
Race and Reconciliation
In this enlightening and insightful book, John B. Hatch analyzes various public discourses that have attempted to address the racialized legacy of slavery, from West Africa to the United States, and in doing so, proposes a rhetorical theory of reconciliation. Recognizing the impact of religious traditions and modern social values on the dialogue of reconciliation, Hatch examines these influences in tandem with contemporary critical race theory. Hatch explores the social-psychological and ethical challenges of racial reconciliation in light of work by Mark McPhail, Kenneth Burke, Paul Ricoeur, and others. He then develops his own framework for understanding reconciliation-both as the recovery of a coherent ethical grammar and as a process of rhetorical interaction and hermeneutic reorientation through apology, forgiveness, reparations, symbolic healing, and related genres of reparative action. What emerges from this work is a profound vision for the prospects of meaningful redress and reconciliation in American race relations. Book jacket.
Crisis Communication
Crises happen. When they do, organizations must learn to effectively communicate with their internal and external stakeholders, as well as the public, in order to salvage their reputation and achieve long-term positive effects. Ineffective communication during times of crisis can indelibly stain an organization's reputation in the eyes of both the public and the members of the organization. The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well as reactive planning. There are many challenges in this text, for crisis communication involves more th...
Persuasive Messages
Designed to help students become more successful persuaders, Persuasive Messages offers practical advice on refining purpose, understanding audience, and designing a persuasive message. This textbook combines theory and practice, adopting a cognitive approach to understanding the persuasion process. A guide to successful persuasion, using student-friendly examples to provide a much-needed balance between theory and application Offers a new approach using the Cognitive Response Model, which places a special emphasis on audiences, and how they react to, or process, persuasive messages Covers a broad range of issues including: the relationship between attitudes and behaviour; the nature of ethics in persuasion; dealing with hostile and multiple audiences; and theories of persuasion, including consistency, social judgment, and reasoned action Teaches readers to be critical consumers of persuasive messages by discussing persuasion in advertising and in politics Lecturer resources available at www.blackwellpublishing.com/benoit
The Handbook of Communication and Corporate Reputation
With the latest insights from the world of communication studies into the nature of corporate reputation, this new addition to Wiley-Blackwell’s series of handbooks on communication and media reflects the growing visibility of large businesses’ ethical profiles, and tracks the benefits that positive public attitudes can bring. Serves as the definitive research collection for a fast-growing field featuring contributions by key international scholars Brings together state-of-the-art communication studies insights on corporate reputation Identifies and addresses the lacunae in the research literature Applies new theoretical frameworks to corporate reputation
Sessional Papers
"Report of the Dominion fishery commission on the fisheries of the province of Ontario, 1893", issued as vol. 26, no. 7, supplement.
Michael Jackson
Throughout his 40-year career, Michael Jackson intrigued and captivated public imagination through musical ingenuity, sexual and racial spectacle, savvy publicity stunts, odd behaviours, and a seemingly apolitical (yet always political) offering of popular art. A consistent player on the public stage from the age of eight, his consciousness was no doubt shaped by his countless public appearances, both designed and serendipitous. The artefacts he left behind - music, interviews, books written by and about him, and commercial products including dolls, buttons, posters, and photographs, videos, movies - will all become data in our cultural conversation about who Michael Jackson was, who he want...
Benoit
Four noted wrestling writers discuss the life and death of Chris Benoit, a Canadian professional wrestler who became one of the most popular athletes in professional wrestling before committing a double-murder suicide in 2007.
Sessional Papers
"Report of the Dominion fishery commission on the fisheries of the province of Ontario, 1893", issued as an addendum to vol. 26, no. 7.
Writing History for the King
Writing History for the King is at once a reassessment of the reign of Henry II of England (1133–1189) and an original contribution to our understanding of the rise of vernacular historiography in the high Middle Ages. Charity Urbanski focuses on two dynastic histories commissioned by Henry: Wace’s Roman de Rou (c. 1160–1174) and Benoît de Sainte-Maure’s Chronique des ducs de Normandie (c. 1174–1189). In both cases, Henry adopted the new genre of vernacular historical writing in Old French verse in an effort to disseminate a royalist version of the past that would help secure a grip on power for himself and his children. Wace was the first to be commissioned, but in 1174 the king ...
