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Diversity Now
Looking at diversity issues for librarians, contributors in library science examine partnerships between academic research libraries and campus agencies, suggest retention strategies, show how librarians can lobby for domestic partner benefits at university libraries, and discuss challenges of working in a multicultural environment. Neely is head of reference at Kuhn Library, University of Maryland-Baltimore. This work has been co-published simultaneously as Journal of Library Administration, vol. 33, nos. 1/2 and 3/4 2001. Annotation copyrighted by Book News, Inc., Portland, OR
Interlibrary Loan/Document Delivery and Customer Satisfaction
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the faste...
Diversity Now
A comprehensive perspective on multiculturalism in libraries! Diversity Now: People, Collections, and Services in Academic Libraries delivers a comprehensive look at diversity issues for librarians. It examines partnerships between academic research libraries and campus agencies and provides effective retention strategies for diverse employees. It also shows how librarians can lobby for domestic partner benefits for university employees who are unmarried same- and opposite-sex couples. Diversity Now: People, Collections, and Services in Academic Libraries provides a unique research perspective on assessment and diversity integration in the academic libraries and highlights effective working strategies for a multicultural library environment, examining: partnerships between academic research libraries and campus agencies which work directly with students assessment and diversity integration in the academic library workplace and six critical challenges for working well in a multicultural environment communication and teaching incorporating service learning experiences in the library and information science curriculum model retention programs for junior faculty of color
The Changing Landscape for Electronic Resources
Keep up-to-date with the latest in innovative electronic information services! The Changing Landscape for Electronic Resources: Content, Access, Delivery, and Legal Issues focuses on the effects and challenges of providing electronic resources for libraries. The authors are librarians and other professionals with practical experience in current issues and developing trends. With this book, you will learn about technical, legal, and resource sharing developments that will contribute to the future distribution of global information in libraries. This book shows how libraries using electronic resources can reduce costs and save transaction time for large and small public libraries as well as ac...
Licensing in Libraries
Seasoned professionals examine essential licensing issues Licensing in Libraries: Practical and Ethical Aspects is designed to help librarians, publishers, students, and professionals in library licensing stay at the forefront of this rapidly evolving field. Experienced professionals present state-of-the-art information on licensing issues, including interlibrary loan contract management, end-user education, pricing models for electronic materials, copyright, public domain issues, e-books, consortial licensing, licensing software, and legal aspects of licensing, as well as an important historical perspective on the development of the field. Licensing in Libraries provides publishers with imp...
Interlibrary Loan/Document Delivery and Customer Satisfaction
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the faste...
The Entrepreneurial Librarian
The old image of an entrepreneur as a scrappy, independent risk-taker has been replaced by the reality of individuals incorporating innovative ideas in more traditional settings. This collection of essays illustrates how librarians are infusing entrepreneurial principles in a variety of arenas, including public, private, academic, and special libraries. It chronicles how entrepreneurial librarians are flourishing in the digital age, advocating social change, responding to patron demands, designing new services, and developing exciting fundraising programs. Applying new business models to traditional services, they eagerly embrace entrepreneurship in response to patrons’ demands, funding declines, changing resource formats, and other challenges. By documenting the current state of entrepreneurship in libraries, this volume upends the public image of librarians as ill-suited to risky or creative ventures and places them instead on the cutting edge of innovations in the field.
Electronic Resources Librarianship and Management of Digital Information
Understand better how the role of ER librarian has changed through the years The advent of online information has not only changed tremendously the way that resources are stored and accessed, but has caused the evolution of the library and information science profession itself. Electronic Resources Librarianship and Management of Digital Information: Emerging Professional Roles takes a comprehensive look at the position of electronic resources (ER) librarians, the other people who work with e-content, what training and skills are needed, the managing of e-resources, and what the proliferation of online information means for the future of libraries. Respected experts provide a timely broad-ba...
Interlibrary Loan and Document Delivery
Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today's ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.
Information Delivery in the 21st Century
Face the information explosion with confidence! Information Delivery in the 21st Century: Proceedings of the 4th International Conference on Fee-Based Information Services in Libraries will guide newcomers and established practitioners alike through the major issues facing fee-based library information services today. Those new to this area will find helpful introductions to these issues, presented by seasoned practitioners with years of experience managing successful services or consulting in specialized areas of the information industry. Veteran information service managers will find thought-provoking discussions designed to stimulate the continuous service improvements that are so critica...
