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The Customer Experience Manual
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover: Why customer experience is so important in business – and how it applies to you How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical h...
K2: Triumph And Tragedy
K2 is the second highest mountain in the world, at 8611 metres only a couple of hundred metres lower than Everest. It is one of the most unrelenting and testing of the worlds 8000-metre peaks. Jim Curran came to K2 as a climbing cameraman with an unsuccessful British expedition, but stayed on through the climbing season. This is his account of the dramatic events of that summer, a story of ambitions both achieved and thwarted on a mountain which all high-altitude climbers take the most pride in overcoming. In 1986 K2 took its toll of those ambitions. Curran vividly describes the moments that contribute to the exhilaration of climbing on the world's most demanding mountain, and he assesses the tragedy of that summer with compassion and impartiality.
Passion of the Knight
The Pennington name, while remains somewhat ambiguous due to misspellings is believed to exist before 1066a.d. All data has been traced through various names, religious records and migrations. The true identity of Alan Pennington's wife still is not known, but his three sons have been documented. Family records and events became more accurate after 1464 with Sir John Pennington. To this day more and more is being discovered about Muncaster castle including its growing importance to the Romans during the Roman occupation of Western Europe. Muncaster's history has been one of the most interesting in all of England and the Pennington name is one of the oldest.
Pennington Pedigrees
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Lovelock
A classic fictionalised biography of the enigmatic Olympic athlete Jack Lovelock. Jack Lovelock has been called the first modern athlete. He became famous internationally when he broke the world record to take the gold medal in the 1500 metres event at the Berlin Olympic Games in 1936. His unexpected victory against 'the greatest field of milers ever assembled' has all the hallmarks of a great discovery. A medical student, he treated his body as a human laboratory. Yet a mystery remains. In 1949 a few days before his 40th birthday, Jack Lovelock was killed when he fell beneath a train in New York. The enigma of his death becomes the key to McNeish's quest for the 'real' Lovelock - a man who in the author's words 'covered his traces as adroitly as he ran'. Lovelock, based on wide research but written as a fictional diary, was nominated for the 1986 Booker Prize. This edition includes the 'Berlin Diary', McNeish's journal written in Germany while researching the novel and an afterword, which contains a sobering commentary on Lovelock's death.
The Divide
The Divide By: Paul Brenner Harlan Wyatt operates a prosperous elk guiding and outfitting service on the Western Slope of Colorado, but is still haunted by his role in exterminating the grizzly bear from the Colorado Rockies back in the 1950s. As Harlan enters his final year on the Divide and prepares to pass the business on to his son, Harlan’s plans for a smooth transition are disrupted by a poacher, the long-time rancher on the mountain, the United States Forest Service, the local game warden, a female newspaper reporter and a record-setting bull elk on the loose within the permit area. Harlan Wyatt’s final season at the helm of Wyatt Outfitters proves anything but ordinary.
The Dominicans in the British Isles and Beyond
Eight centuries have passed since the Dominicans first arrived in England. This book tells their fascinating story. It discusses their role in the medieval British Church; their fate after the Reformation; their eventual re-establishment in Britain; their expansion into the Caribbean and South Africa; and their adaptation after Vatican II.
