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Business Sustainability
Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive. ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes will help you go beyond” it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations are heading, whether they are small or large, and are among the group of experts who developed ISO 9004:2018. Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.
Successful Management of Cloud Computing and DevOps
The rapid pace of technology often catches organizations unprepared and unable to take advantage of every leading-edge benefit. Cloud technology allows forward-thinking companies to launch products and services rapidly, control costs, streamline processes, and mitigate risks—when done correctly. This book addresses technological basics, as well as practical steps for implementing and fitting the cloud into your overall business strategy—which ultimately benefits your bottom line in delivering the best possible product and services to customers quickly. Capitalizing on their collective years of experience working in Silicon Valley, authors Jarvis, Anand, and Jose share best practices for adopting the cloud, including: ■ Calculating cloud usage and crafting a cost management strategy ■ Breaking down the total cost of ownership (TCO) ■ Optimizing DevOps practices for the cloud ■ Understanding the challenges and risks involved with cloud migration and security Armed with step-by-step guidance, you can generate a plan of action to meet and exceed your cloud management goals.
Achieving Customer Experience Excellence through a Quality Management System
We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Quality Experience Telemetry
Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valleys premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation....
Achieving Customer Experience Excellence through a Quality Management System
A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.
ISO 9000-3
Purpose The purpose of this book is to provide the reader with an understanding of the ISO 9000-3 guideline and how it applies to the specification, development, test, and maintenance of software. We will show that the basic practices and procedures that define software engineering and the ISO guideline are, for all intents and purposes, one and the same. We hope that the readers of this book will use the information found within not only to pass the certification audit but as a tool to be used to create the well-managed engineering environment needed to create reliable, well engineered products in a consistent manner. Audience This book is intended for senior software engineers, software ma...
Software Testing and Continuous Quality Improvement
This book helps accelerate the development of high quality software using continuous process improvement. The book starts with an overview of basic quality principles and how you can apply the continuous improvement cycle to software testing. It then reviews waterfall life cycle testing, followed by an extensive RAD testing methodology for client/s
Productive Objects
Introduces, in simple text and photographs, the characteristics of some of the animals and plants that can be found in the forest. Includes a chipmunk, box turtle, fern, bull moose, moth, ermine, and white birch.
Testing SAP R/3
Testing SAP R/3: A Manager's Step-by-Step Guide shows how to implement a disciplined, efficient, and proven approach for testing SAP R/3 correctly from the beginning of the SAP implementation through post-production support. The book also shows SAP professionals how to efficiently provide testing coverage for all SAP objects before they are moved into a production environment.
