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Achieving Customer Experience Excellence through a Quality Management System
For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase profitability while maintaining a state of compliance with regulations and standards. This book was written to assist quality technicians, engineers, managers, and others that need to plan, conduct, and monitor validation activities. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting process validations that meet regulatory and certification requirements. It provides an introduction and background to the requirements necessary to perform process validations that will comply with regulatory and certification body requirements.
Achieving Customer Experience Excellence through a Quality Management System
A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.
Data Quality
Good data is a source of myriad opportunities, while bad data is a tremendous burden. Companies that manage their data effectively are able to achieve a competitive advantage in the marketplace, while bad data, like cancer, can weaken and kill an organization. In this comprehensive book, Rupa Mahanti provides guidance on the different aspects of data quality with the aim to be able to improve data quality. Specifically, the book addresses: Causes of bad data quality, bad data quality impacts, and importance of data quality to justify the case for data quality Butterfly effect of data quality A detailed description of data quality dimensions and their measurement Data quality strategy approac...
Software Testing and Continuous Quality Improvement
This book helps accelerate the development of high quality software using continuous process improvement. The book starts with an overview of basic quality principles and how you can apply the continuous improvement cycle to software testing. It then reviews waterfall life cycle testing, followed by an extensive RAD testing methodology for client/s
Planning Smarter
Annotation This book provides simple techniques that anyone can follow, without having to learn specialized planning theory and tools. It de-mystifies the planning process and cuts out the fluff. If you are a project planner or manager, this book will shift your project planning mindsets. If you are a developer, it will help you understand how to influence the planning process to deliver specifications you can truly use. If you are on the customer side of the planning process, this book is essential reading to understand what you can do and what you should expect to maximize your planning and development investment. Tech Talk: The planning stage of software development entails obtaining all the relevant data and materials to create effective and efficient software. The process of designing software is complex enough in the implementation and design phase, it needs not be further complicated by poor planning stage techniques.
Productive Objects
Introduces, in simple text and photographs, the characteristics of some of the animals and plants that can be found in the forest. Includes a chipmunk, box turtle, fern, bull moose, moth, ermine, and white birch.
Computerworld
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Principles of Quality Costs
The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Business Sustainability
Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive. ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes help you go beyond it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations, whether they are small or large, are heading, and are among the group of experts who developed ISO 9004:2018. Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.
