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Working in partnership with customers and suppliers is a pivotal part of the cultural change from being shareholder focused to stakeholder focused, which many organizations now see as essential in securing their future success. This book draws on the experience of practicing managers working in this development area and provides advice on all relevant issues, for the benefit of any organization wanting to develop a closer working relationship with their customers or suppliers.
First published in 2003. Routledge is an imprint of Taylor & Francis, an informa company.
This textbook examines what it means to have efficient management and good quality services in the public sector and how public sector performance can be improved.
This very practical guide describes the whole process of contracting for goods and services, from selecting tenderers to placing a contract. It details the key topics that are necessary for success, such as contract strategy, contract types, contract law and evaluating tenders. Whilst the book also addresses the project context in which purchasing takes place, the subject matter could equally be applied to any business context. The treatment of the subject assumes no prior knowledge but, at the same time, provides the experienced person with new, and sometimes unconventional, insights into the subject. The book includes personal experiences, cases and exercises in order to root the subject into the real world. The Project Manager's Guide to Purchasing has been structured so that the reader can choose the chapter topic areas that they wish to study in isolation. Where necessary references are provided to complement the individual chapters. Illustrations of key documents in the purchasing and contracting process are also provided.
If the only measure of your organization's purchasing performance is forcing down prices from suppliers then not only is your purchasing team failing to add value, they may also be damaging your supply chain and the medium to long-term competitiveness of your organization. Derek Roylance's Purchasing Performance - Measuring, Marketing and Selling the Purchasing Function is a blueprint to help you identify the performance measures and marketing expertise that matter for your purchasing team. Buyers don't exist in isolation but often find it easier to focus excessively on the external market place leading to neglect and subsequent alienation of their internal customers. The book recommends ope...
Buying Social Justice analyses how governments in developed and developing countries use their contracting power in order to advance social equality and reduce discrimination, and argues that this approach is an entirely legitimate, and underused means of achieving social justice.
A study of the phenomenon loosely described as "corporatism" which was prevalent in Britain in the 1970s, as organized interests became increasingly involved in advising and lobbying government, and in helping to administer public services.
A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication The era of strict top-down, stovepiped public management in America is over. The traditional dichotomy between public ownership and privatization is an outdated notion. Public executives have shifted their focus from managing workers and directly providing services to orchestrating networks of public, private, and nonprofit organizations to deliver those services. Unlocking the Power of Networks employs original sector-specific analyses to reveal how networked governance achieves previously unthinkable policy goals. Stephen Goldsmith and Donald F. Kettl head a stellar cast of policy practitioner...