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Service Design for Business
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors ...
To Be Fair
'Ben's book is an elegant and essential intervention in an era of enervating culture wars. It asks and answers nothing less than the most important question of our time: how can we recover the ability to talk to one another?' - Sathnam Sanghera, author of Empireland What does it mean to be fair? Why do we feel unfairness so strongly? What has happened to us today that we spend more time condemning each other's views than giving each other a fair hearing? The idea of fairness is one of the most commonly-expressed concepts, yet nobody ever stops to think what it really means. We all simply take the word 'fair' for granted. In this polemical guide to fairness, Ben Fenton explains the meaning of...
From Normativity to Responsibility
What are our duties or rights? How should we act? What are we responsible for? Joseph Raz examines the philosophical issues underlying these everyday questions. He explores the nature of normativity--the reasoning behind certain beliefs and emotions about how we should behave--and offers a novel account of responsibility.
Explaining Conversations
Explaining Conversations offers a different way of interpreting people's social exchanges than has been available in the past. The book is replete with examples of people's verbal interactions in the form of chats, arguments, debates, and negotiations, both within a culture and across cultures. The volume's subtitle, A Developmental Social-Exchange Theory, identifies a theme featured in Chapters 2 and 5--the typical pattern by which social-exchange skills evolve over the first two decades of life. Throughout the book, the underlying meanings of conversations are interpreted in terms of (a) the needs people seek to fulfill through their conversations, (b) the influence of a person's culture on what is said, (c) individuals' patterns of thought (metacognition) during a conversation, (d) how people's expectations about a conversation affect what they will say, and (e) strategies individuals adopt to achieve their goals. The book includes a chapter designed to guide parents and teachers in promoting young children's and adolescents' social-exchange skills.
The Right to Oblivion
A visionary reexamination of the value of privacy in today’s hypermediated world—not just as a political right but as the key to a life worth living. The parts of our lives that are not being surveilled and turned into data diminish each day. We are able to configure privacy settings on our devices and social media platforms, but we know our efforts pale in comparison to the scale of surveillance capitalism and algorithmic manipulation. In our hyperconnected era, many have begun to wonder whether it is still possible to live a private life, or whether it is no longer worth fighting for. The Right to Oblivion argues incisively and persuasively that we still can and should strive for priva...
Actions, Reasons and Reason
Through the whole history of mankind philosophers have taken pride in being reasonable agents. During the last decades Rüdiger Bittner, one of the internationally best renown german philosophers and winner of the Gottlob Frege award 2011, has developed a surprisingly different picture: We are much more part than master of the universe. The articles in the volume address this challenging view, illuminating and discussing it from various angles of practical philosophy including the aesthetics of film and theatre. Authors: Ansgar Beckermann (Bielefeld), Rüdiger Bittner (Bielefeld), Raymond Geuss (Cambridge), Martina Herrmann (Dortmund), Marco Iorio (Potsdam), Susanne Kaul (Bielefeld), Jens Kulenkampff (Erlangen), Hajo Kurzenberger (Hildesheim), Kirsten Meyer (Berlin), Onora O'Neill (Cambridge), Ralf Stoecker (Bielefeld), Jay Wallace (Berkeley).
