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Service Design
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Surviving Ben's Suicide
"Almost fifteen years ago, hikers found my college boyfriend's body on the edge of the Atlantic Ocean. He might have been lying there for three days. He had driven himself from Washington DC to Lubec, Maine, which was the easternmost point of land on the North American continent. On the second day of July 1993, he walked along trails that followed rock cliffs, rising eighty feet above the ocean, and shot himself in the head. It was the end of Ben's journey and the crossroads in mine"--Page 4 of cover
To Be Fair
'Ben's book is an elegant and essential intervention in an era of enervating culture wars. It asks and answers nothing less than the most important question of our time: how can we recover the ability to talk to one another?' - Sathnam Sanghera, author of Empireland What does it mean to be fair? Why do we feel unfairness so strongly? What has happened to us today that we spend more time condemning each other's views than giving each other a fair hearing? The idea of fairness is one of the most commonly-expressed concepts, yet nobody ever stops to think what it really means. We all simply take the word 'fair' for granted. In this polemical guide to fairness, Ben Fenton explains the meaning of...
Service Design for Business
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors ...
Ben's Story
These letters were written by a Jewish boy, Ben Wessels, as he struggled to survive in the Bergen-Belsen concentration camp. They document the move from the ghetto to the camp, as well as life in the camp up to the time of Wessels' death in 1945. Also included are reports from the Dutch underground press, tracing the history of the Nazi occupation of the Netherlands. Fifteen pages of photographs are included. Annotation copyrighted by Book News Inc., Portland, OR
Ben and the Art of Bicycle Maintenance
Getting a puncture is irritating at the best of times. But when you're not sure how to mend it, the last thing you need is a stranger turning up out of the blue and questioning your self-belief. This short play poses some difficult questions concerning the nature of belief in God. It is, in essence, a dialogue between the past and the future, between the unknowable and the knowable, the un-provable and the provable. The shadow cast by faith over truth.
Bullies
"From the editor-at-large of Breitbart.com, a timely and compelling look at how liberals use bullying toward their opponents on today's top political issues"--
