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Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
Windsor, Connecticut was one of the three towns that united to form the Colony of Connecticut in the 17th century. A great deal of data concerning Windsor's early inhabitants can be garnered from this work, which is based on records in the possession of the Connecticut Historical Society. By far the largest source transcribed for this publication is the Matthew Grant, or "Old Church," Record, 1639-1681. Comprising the first half of the volume, the Matthew Grant Record consists of several thousand births, marriages, and deaths for Windsor families throughout much of the 17th century. Though not an "official record" of the town, it nonetheless is one of the most important sources of Windsor "v...