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Computerization and Work
This reader contains contributions referring to one of the most urgent problems in systems design: the effects of computerization on human work and approaches to ameliorate systems design in order to create better conditions for living human work in a computerized world. Of course the choice of papers has been operated somewhat arbitrarily. It primarily reflects the work of IFIP's Working Group 9.1. "Compu ters and Work" and of some of its members. The papers were compiled aiming at focussing on very material pro blems in the field of "Computers and Work". They substantively re flect in several points the discussions and the concern of the Wor king Group. Some conclusions from a series of wo...
An Introduction to Human-Computer Interaction
Originally published in 1989 this title provided a comprehensive and authoritative introduction to the burgeoning discipline of human-computer interaction for students, academics, and those from industry who wished to know more about the subject. Assuming very little knowledge, the book provides an overview of the diverse research areas that were at the time only gradually building into a coherent and well-structured field. It aims to explain the underlying causes of the cognitive, social and organizational problems typically encountered when computer systems are introduced. It is clear and concise, whilst avoiding the oversimplification of important issues and ideas.
Technology and the Transformation of White-collar Work
The introduction of new technology and communication to businesses is forever altering the roles and responsibilities of the white- collar workers. This unique collection from authors in such diverse disciplines as psychology, computer science, sociology, history, communication, and public policy, discusses the ways in which these changes have and are effecting the workplace and the employees while speculating on future changes and effects. Of special significance are the methods suggested for introducing information technology into the workplace. These new methods will increase the quality and quantity of goods and services produced while increasing the quality of working life for employees.
Social and Economic Transformation in the Digital Era
Annotation Researchers, business people and policy makers have recognized the importance of addressing technological, economic and social impacts in conjunction. For example, the rise and fall of the dot-com hype depended on the strength of the business model, on the technological capabilities avalable to firms and on the readiness of the society and economy, at large, to sustain a new breed of business activity. Social and Economic Transformation in the Digital Era addresses this challenge by assembling the latest thinking of leading researchers and policy makers in key subject areas of the information society and presents innovative business models, case studies, normative theories and social explanations.
Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
The rapid development of information communication technologies (ICTs) is having a profound impact across numerous aspects of social, economic, and cultural activity worldwide, and keeping pace with the associated effects, implications, opportunities, and pitfalls has been challenging to researchers in diverse realms ranging from education to competitive intelligence.
International Business: Concepts, Methodologies, Tools, and Applications
Business transactions and partnerships across borders have become easier than ever due to globalization and global digital connectivity. As part of this shift in the business sphere, managers, executives, and strategists across industries must acclimate themselves with the challenges and opportunities for conducting business globally. International Business: Concepts, Methodologies, Tools, and Applications presents the latest research innovations focusing on cross-cultural communications and training, international relations, multinational enterprises, outsourcing, international business strategies, and competitive advantage in the global marketplace. This publication is an exhaustive multi-volume work essential to academic and corporate libraries who serve researchers, scholars, business executives and professionals, and graduate-level business students.
Business Process Improvement Toolbox
This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the ...
Performance Management
This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It has been applied as the text for a continuing education course both within TOPP and the COMETT project APECE. It will also serve as part of a course material for a master'...
Process Think
"Process Think" is a managerial orientation to act proactively in identification of process opportunities, a capability to apply process concepts in problem solving. This volume presents perspectives pertaining to change management through process thinking in the information age.
