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In 2014, the City of Los Angeles Mayor’s Office sought assistance from the RAND Corporation to find ways to improve the process the city uses to hire firefighters into the Los Angeles Fire Department. RAND conducted a three-month review of Los Angeles’s firefighter hiring policies and practices, paying particular attention to their effectiveness and fairness. This report presents the results of that three-month effort. It reviews the city’s hiring practices used in the 2013 hiring cycle and in place at the time of the study and outlines a recommended new firefighter hiring process that is intended to increase efficiency of the hiring process, bolster the evidence supporting the validity of it, and make it more transparent and inclusive.
The Collegiate Learning Assessment (CLA) is a measure of how much students' critical thinking improves after attending college or university. This report illustrates how institutions can set their own standards on the CLA using a method that is appropriate for the CLA's unique characteristics.
Because of its strong interest in providing airmen with the cross-cultural skills that have grown ever more essential to successful mission accomplishment in foreign environments, the Air Force asked RAND to provide a foundation for the design of a comprehensive Air Force program of cross-cultural training and education. RAND researchers responded by first creating a taxonomy covering all behaviors relevant to cross-cultural performance after the need for such a taxonomy became evident from a review of the literature on cross-cultural performance and discussions with Air Force personnel. From this taxonomy, the researchers developed a framework of 14 categories of cross-cultural behaviors--n...
Air Force members who do not routinely cross a defended perimeter when deployed may not have received sufficient training for doing so when they need to. The authors conducted surveys and interviews to determine the kinds of experiences airmen have had "outside the wire," worked with subject-matter experts to categorize them and suggest training levels, and developed a series of recommendations for course content and further areas for study.
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An “essential” (Kevin Maurer, #1 New York Times bestselling author) memoir of a young Air Force linguist coming of age in a war that is lost. When Ian Fritz joined the Air Force at eighteen, he did so out of necessity. He hadn’t been accepted into colleges thanks to an indifferent high school career. He’d too often slept through his classes as he worked long hours at a Chinese restaurant to help pay the bills for his trailer-dwelling family in Lake City, Florida. But the Air Force recognizes his potential and sends him to the elite Defense Language Institute in Monterey, California, to learn Dari and Pashto, the main languages of Afghanistan. By 2011, Fritz was an airborne cryptologi...
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The well-received first edition of the Encyclopedia of Industrial and Organizational Psychology (2007, 2 vols) established itself in the academic library market as a landmark reference that presents a thorough overview of this cross-disciplinary field for students, researchers, and professionals in the areas of psychology, business, management, and human resources. Nearly ten years later, SAGE presents a thorough revision that both updates current entries and expands the overall coverage, adding approximately 200 new articles, expanding from two volumes to four. Examining key themes and topics from within this dynamic and expanding field of psychology, this work offers a truly cross-cultural and global perspective.
This book aims to explore the connection between internal communication and employee engagement in both educational and business settings. Through the collection of chapters contributed by leading public relations, communication, and management scholars as well as seasoned practitioners, readers will gain new insights into current issues in internal communication and employee engagement through a series of real-world case studies analyzing current issues and offering best practices in internal communication and employee engagement in specific industry and organization settings. Learning outcomes and discussion questions for both classroom use and business strategizing round out each chapter, providing a springboard to further inquiry, research, and initiative development in these intricately intertwined areas so crucial to employee satisfaction and organizational success. This makes Internal Communications and Employee Engagement an ideal resource for the intended audience of scholars, students, internal communication managers, and organizational leaders