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Irreplaceable Service Manager
When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Service Manager, Chris Collins provides you with the roadmap to exponentially improve your service department performance in 90 days or less. From maximizing Fixed Absorption and Customer Retention to optimizing Time Management and Labor Rates, Chris's methods have proven to assist service managers determined to boost their service department results. A sought-after dealership consultant and management expert, Chris offers a platform for action that helps service advisors and managers improve department operations by: Recruiting a team of bulldogs who can make customers happy and ROI numbers soar Utilizing his secrets to increase and maintain a high CSI level Holding people responsible for their jobs to effectively impact time management This book includes hundreds more tips and tricks that will enable you to transform your service department into a well-oiled, lucrative machine - while at the same time making you an Irreplaceable Service Manager.
Millionaire Service Advisor
Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of training. On top of that, they also have the most influence on customer retention and future new car purchases. The facts are, according to NADA, regular service customers are 17 times more likely to buy their next vehicle from their servicing dealership. And an increase in customer retention rates of just 5% improves dealership profits by 35%. Millionaire Service Advisor is a roadmap on how to do just that, focused on the caring and collecting of customers. Includes an 11 step process on how to implement our Circle of Trust System.
Gamification
From establishing goals to selecting games, prizes and spiffs, Chris walks you through the tools and techniques developed to enhance production, employee morale, and much more - no matter your business or industry.
Three Moments of the Day
Retreat master Christopher Collins introduces a powerful approach to both the Sacred Heart devotion and classic Ignatian spirituality. In the tradition of Michael Gaitley’s bestselling 33 Days to Morning Glory, Three Moments of the Day presents a classic Catholic tradition in a way that is fresh and compelling. Jesuit retreat master Christopher Collins introduces three simple, yet powerful prayer habits that are at the foundation of both the Sacred Heart devotion and Ignatian spirituality and that assist the reader in turning intentionally toward the Sacred Heart of Christ. In Three Moments of the Day, Collins guides readers through the morning offering, evening reflection, and how to ponder the gift of the Eucharist throughout the day.
Imposters
A study of pronominal agreement with imposters, third person DPs (this reporter, yours truly, my lord, Madam) that denote the speaker or addressee. Normally, a speaker uses a first person singular pronoun (in English, I, me, mine, myself) to refer to himself or herself. To refer to a single addressee, a speaker uses second person pronouns (you, yours, yourself). But sometimes third person nonpronominal DPs are used to refer to the speaker—for example, this reporter, yours truly—or to the addressee—my lord, the baroness, Madam (Is Madam not feeling well?). Chris Collins and Paul Postal refer to these DPs as imposters because their third person exterior hides a first or second person cor...
Poppy Cooks
"[Poppy’s] recipes are unshowy, unfussy (for all her Michelin training) and simply make you want to go skipping into the kitchen to cook."—Nigella Lawson, Nigella.com With Chef and TikTok sensation Poppy O’Toole you'll learn the basics, up your cooking game, with delicious results every time. This is a cookbook with no judgement. Together, we’ll learn how to make incredible food at home. We’ll start with the basics: 12 core recipes (or go-to skills) that everyone needs to know, like how to make a pasta sauce, roast a chicken or make a killer salad dressing. Then we’ll use these core skills as a base for delicious and adaptable recipes that will up your cooking game—the Staple, ...
Mrs Thatcher's War
The Falklands War is the period of Margaret Thatcher's premiership which still attracts the greatest attention. Mrs. Thatcher's War is a new history of the conflict, not from the military perspective but centrally from hers. The book presents the fullest account to date of the diplomacy before the conflict, the British strategy with Argentina and relationship with American politicians. Chris Collins, the archivist of the Thatcher Foundation with an unsurpassed knowledge of Thatcher's papers, draws on many previously unpublished sources and interviews, including his own conversations with Thatcher in 1992, to create a compelling history of crisis and leadership.
Shift
Some friends fade away….Others disappear. Now in paperback, a riveting mystery that will “keep the pages turning” (Chris Crutcher, author of Staying Fat for Sarah Byrnes). Imagine you and your best friend head out West on a cross-country bike trek. Imagine that you get into a fight—the cheap SOB won’t kick in any cash—and you stop riding together. Imagine you reach Seattle, go home alone, and start college. Imagine you think your former best friend does too. Imagine he didn’t, that he was carrying more than $20,000 in cash the whole trip, and that now the FBI is looking for him. Imagine your world shifting.... Shift is a breathtaking tour-de-force that explores the depths of loyalty and friendship—and the unknowable depths of another person.
Introduction to Multivariate Analysis
This book provides an introduction to the analysis of multivariate data.It describes multivariate probability distributions, the preliminary analysisof a large -scale set of data, princ iple component and factor analysis, traditional normal theory material, as well as multidimensional scaling andcluster analysis.Introduction to Multivariate Analysis provides a reasonable blend oftheory and practice. Enough theory is given to introduce the concepts andto make the topics mathematically interesting. In addition the authors discussthe use (and misuse) of the techniques in pra ctice and present appropriatereal-life examples from a variety of areas includ ing agricultural research, soc iology and crim inology. The book should be suitable both for researchworkers and as a text for students taking a course on multivariate analysi
Authority Figures
Reveals how certain strategic metaphors embedded in the early Western literary canon have promoted--and continue to promote--systems of inequality and social control. Collins examines texts ranging from the Homeric epics and the Platonic dialogues to Virgil's Aeneid and the Book of Revelation. Drawing on the linguistic and documentary evidence of usages in early societies, chiefly Greek and Hebrew, Collins has produced a penetrating examination of social and personal structures in those worlds.
