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Professional Area Management
Building upon his earlier book Effective Multi-Unit Leadership (described by the Leadership and Organization Journal as ‘one of the key books of its kind for this decade’) Professor Chris Edger has produced a book that clearly defines and outlines the ‘professional practice’ of outstanding retail Area Managers. Bursting with real-life Case Studies this book will be essential reading for General Managers who aim to go further up the chain of command and Area Managers who want to be the best! Professor Edger outlines how Area Managers can ‘close down the distance’ between themselves and their units in order to optimise performance. Without abandoning academic rigor he produces essential ‘how to’ checklists for the ambitious GM or Area Manager that can be applied out in the field. This book is a must read for those that aspire to become great retail Area Managers.
Effective Multi-Unit Leadership
There is a growing recognition of the increasing importance of ‘local leadership’ practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and u...
Coaching Star Performers
Most business coaching books take a generic approach, advancing catch-all models and concepts for all employees. But different employee cohorts have different coaching needs! This book addresses a crucial managerial segment, namely; Star Performers – small in number but highly critical to organizational energy, innovation and growth! Highly ambitious, goal orientated and driven they are – on the face of it – relatively easy to read and understand. However Star Performers often hide a dirty little secret! The origins of their success owe more to negative rather than positive drivers. They are (inwardly at least) less resilient than they (outwardly) seem! Fear, paranoia, self-doubt and self-loathing are frequently the negative feelings and motivators that cause Star Performers to over-index, outperforming their competitive set. However – in the end – these drivers can lead to major issues; burn-out, addiction and/or major conflict with other stakeholders. This book explores how coaches can explore the ‘hidden and blind selves’ of Star Performers to reframe these negative drivers into positive forces; enabling Star Performers to add value on a more sustainable basis!
International Multi-Unit Leadership
In International Multi-Unit Leadership, Chris Edger builds on his earlier Effective Multi-Unit Leadership. First - showcasing up-to-date, contemporaneous case studies of market-leading international organisations - the book takes a cross-border perspective on leading from the middle in international subsidiaries that are committing significant capital to land-based multi-unit infrastructures. Secondly, it captures the zeitgeist of internationalizing hospitality, retail, service and leisure organizations facing challenges in relation to multi-channel/smart technology spread, divergent national cultures and emergent, imitative local competition. Thirdly, it addresses the conundrum that most su...
Outstanding Operations Directors
Are you an ambitious Area Manager who wants to get to Operations Director (OD) level? Are you an existing OD who wants to out-perform your competitive set? Are you a recruiter or developer of ODs who wants to accelerate their impact or performance? If so, this book - the first of its kind on this role - is a must-read book for you! Why? Firstly, it is packed with 31 Case Studies from twenty-seven CEOs, MDs and ODs from some of the UK's leading multi-site hospitality companies (including Stonegate Group, McDonalds, Caffe Nero, Mitchells and Butlers, Punch Pubs & Co, Greene King, Everards, St Austell, Whitbread, Parkdean Resorts, TGI Friday's, Marston's, Creams Cafes, Tesco Cafes, Hawthorn Leisure etc.) which will give you valuable insights into what the best ODs do! Secondly, it highlights the top nine OD competencies, coupled with twenty-seven practices, which - if mastered - turbocharge OD impact. Thirdly, it provides aspiring ODs and their developers with an integrated 'Outstanding OD Model' and framework (explained in detail throughout the book) which can be used as a developmental route map.
Alcohol
Incorporating HC 368-i to vii, session 2008-09. An earlier volume of written evidence to this inquiry published as HC 368-II, session 2008-09 (ISBN 9780215529756)
Effective Multi-Unit Leadership and International Multi-Unit Leadership
Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda.Based on extensive case study research across multi-unit service organisations in developed economies this first book is an essential guide to practitioners and academics on the art and science of Effective Multi-Unit Leadership. Edger provides an Integrated Model of MUL that explains how key activities are driven through behavioural practices underpinned by MUL personal characteristics.The second book, International Multi-Unit Leadership, takes a broader cross-border perspective on 'leading from the middle' in international service-based subsidiaries that are committing significant capital to emerging markets and addresses how MULs generate commitment amongst unit managers and team members, whilst coping with their firm's country of origin-based control agendas.
Make Your People Before You Make Your Products
Your people hold the key to your business success Make Your People Before You Make Your Products is an authoritative guide to the evolution of talent management. Written specifically for HR professionals this book describes how organizations can gain a global competitive edge through better management of talent resources. With a practice-based philosophy, readers will learn more effective talent management strategies for a complex market in which people are often the only competitive advantage. Inclusivity is emphasized, and discussion centres on innovative, dynamic, fluid approaches to talent acquisition, development, and retention. In today's market environment, talent has moved from audie...
In The Meantime
**Business Book Awards 2023 - WINNER** What ingredients do you need to brew a successful career in selling and marketing consumer goods? The lessons found in Nick Miller’s fascinating and motivating story will tell you. Nick Miller sold a lot of beer in his many years in the UK beer industry. Starting in the bingo halls and working men’s clubs of East London, he soon moved up to promoting world-class beer brands into nationwide pub chains and supermarkets. Using a powerful blend of creativity, dedication and discipline alongside a smart sales and marketing strategy he and his team turned Peroni from a niche Italian import into the UK's premier lager. Later he took the helm at the craft b...
