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Summary of Never Split the Difference By Chris Voss
The how-to guide for learning the secrets of negotiation from the FBI’s lead negotiator, implement the techniques and learn how to always get what you want. After joining the FBI, Chris Voss suddenly found himself face-to-face with a variety of criminals, from bank robbers to terrorists, all making demands and threatening to take lives along the way. Reaching the peak of his profession, Chris became the FBI’s lead international kidnapping negotiator. Through Never Split the Difference, Chris takes you inside the world of high-stakes negotiations and lays out the techniques he and his colleagues used to get what they wanted and save the lives of hostages. Now, you can use Chris’s book a...
Never Split the Difference
THE HUGE INTERNATIONAL BESTSELLER A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. 'Riveting' Adam Grant 'Stupendous' The Week 'Brilliant' Guardian ____________________________ After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life ...
Disruption
A timely and fascinating look at massive historical change across two millennia, from the Christianization of the Roman Empire to today's new economy. Disruption examines how fringe intellectual movements can change powerful institutions, and why those institutions are vulnerable to big changes.
Deep Listening
Over 55% of your day is spent listening; yet only 2% of us have been trained in how to listen. What is poor listening costing you? Do you rush from meeting to meeting, your head buried in the last conversation you had, without time to think of the next? Or feel frustrated with unproductive discussions where the loudest in the room adds limited insight and drowns out everyone else? We usually think of these situations as communication problems; that we have not spoken our needs correctly or clearly. Yet, conflict, chaos and confusion are the costs of not listening. Many communication and listening books say the most important person in a conversation is the speaker - not true! This pocket-sized guide will help you to reconnect with your innate gift of deep listening, to create the right space to listen to yourself before you listen to others. You'll learn to listen beyond the words that are spoken, to add context and meaning and listen in to what's not being said. Deep Listening will help you move from confusion and conflict to thoughtful, insightful and powerful discussions that will transform not just your work, but your whole life.
Operations Management in Service Industries and the Public Sector
Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint o...
The Art of Negotiation
Whether it's buying a home, budgeting for a wedding, or even buying a car, we all need to negotiate. In this book, I'll share insider tips, as well as teach you how to master the fundamentals, set clear objectives, and overcome obstacles (i.e. turn 'no' into 'yes') whether you are negotiating for yourself, or on behalf of your business.
Billion How I Became King Of The Thrill Pill Cult
BILLION -How I Became King Of The Thrill Pill Cult- A billion dollars in sales, or was it 350 million? Who was really keeping track, anyway? From underground raves and Hollywood parties to run-ins with organized crime and going toe-to-toe with the US government itself, in this unbelievable autobiography, Shaahin Cheyene tells the often-bizarre story of how one rags-to-riches teenager commandeered the rising tide of music, money, and drugs in Venice Beach, California in the 90s to become... THE KING OF THE THRILL PILL CULT Shaahin went from sleeping in his car to building a multi-million dollar empire that spanned the globe by the age of 18, earning him an international reputation as the mastermind of the "smart drug" movement and garnering the fierce attention of federal authorities. His legal party drug, "Herbal Ecstacy," took the music world by storm, putting this ordinary young man on an extraordinary collision course with a life of fame, fortune, and high-flying excess. But the higher you fly, the further the fall. With Big Pharma, disgruntled drug dealers, and federal regulators all itching to pull him down, how does one man fight to keep this wild ride alive?
Start with No
Start with No offers a contrarian, counterintuitive system for negotiating any kind of deal in any kind of situation—the purchase of a new house, a multimillion-dollar business deal, or where to take the kids for dinner. Think a win-win solution is the best way to make the deal? Think again. For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches...
Miracle Minded Manager
Readers witness fictional company president Jack MacDonald use the wisdom from A Course in Miracles to transform his company and relationships beyond anything he could ever imagine. Written in story form, Miracle Minded Manager approachably integrates the lessons author John J. Murphy has learned in both his personal and professional life since first learning about A Course in Miracles in 2008. Murphy credits the Course for accelerating his growth and prosperity and quadrupling his business revenues within two years, and now you, too, can benefit from the blending of lessons from A Course in Miracles and Murphy’s modern-day training. Jack MacDonald, president of TYPCO, is trying to transfo...
The First 20 Hours
'Lots of books promise to change your life. This one actually will' Seth Godin, bestselling author of Purple Cow Have you always wanted to learn a new language? Play an instrument? Launch a business? What's holding you back from getting started? Are you worried about the time it takes to acquire new skills - time you can't spare? ------------------------------------------------ Pick up this book and set aside twenty hours to go from knowing nothing to performing like a pro. That's it. Josh Kaufman, author of international bestseller The Personal MBA, has developed a unique approach to mastering anything. Fast. 'After reading this book, you'll be ready to take on any number of skills and make progress on that big project you've been putting off for years' Chris Guillebeau, bestselling author of Un-F*ck Yourself 'All that's standing between you and playing the ukulele is your TV time for the next two weeks' Laura Vanderkam, author of What the Most Successful People Do Before Breakfast
