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Services Marketing: People, Technology, Strategy (Eighth Edition)
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
E-commerce vincente
Completamente rivisto rispetto alla prima edizione, il testo è stato pensato e scritto per gli imprenditori, gli esperti di marketing e gli sviluppatori che desiderano avviare, gestire e progettare un e-commerce di successo. Tratta con precisione e dettaglio ogni singolo aspetto della filiera del commercio elettronico, dalla validazione dell’idea al modello di business (dropshipping, marketplace, subscribe ecc.), dal team agli strumenti necessari, dal Business Plan al piano di marketing, dalla definizione del prezzo agli indici di performance (KPI), dall’imballaggio alla spedizione, dalla gestione dei resi alle tecniche per incrementare le vendite, dagli aspetti fiscali (SCIA, VIES e IVA) a quelli legali (condizioni di vendita, privacy, cookie e ODR). Sono presenti estratti di codici di programmazione, script, approfondimenti sulle strategie adottate da Amazon, eBay, YOOX e Zalando nonché indicazioni tecniche per le piattaforme Magento, PrestaShop e WooCommerce. Sul sito ecommerce-vincente.it sono disponibili approfondimenti e aggiornamenti per i lettori.
Services Marketing: People, Technology, Strategy (Ninth Edition)
Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.
Services Marketing
For undergraduate and graduate services marketing courses. The fundamentals of services marketing presented in a strategic marketing framework. Organized around a strategic marketing framework Services Marketing provides instructors with maximum flexibility in teaching while guiding students into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.
Services Marketing
Combining conceptual rigor with real-world and practical applications, this combination text/reader/casebook explores both concepts and techniques of marketing for a broad range of service categories and industries.
Positioning Services in Competitive Markets
What makes consumers or institutional buyers select, and remain loyal to, one service provider over another? Without knowing which product features are of specific interest to customers, it is hard for managers to develop an appropriate strategy. As competition intensifies in the service sector, it is becoming more important for service organizations to differentiate their products in ways meaningful to customers. Positioning Services in Competitive Markets is the second volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Developing Service Products and Brands
All service organizations face choices concerning the types of products to offer and how to deliver them to customers. Designing a service product is a complex task that requires an understanding of how the core and supplementary services should be combined, sequenced, and delivered to create a value proposition that meets the needs of target segments. Developing Service Products and Brands is the third volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Balancing Demand and Capacity
Preface -- Introduction -- Fluctuations in demand threaten profitability -- Defining productive service capacity -- Understand patterns of demand -- Inventory demand through waiting lines and queuing systems -- Customer perceptions of waiting time -- Inventory demand through reservation systems -- Create alternative use for otherwise wasted capacity -- Conclusion -- Summary -- Endnotes
