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How To Complain
As featured in the Daily Mail and BBC Radio Scotland. Are you fed up of being fobbed off when you have a legitimate complaint? Do you simply think it's the way of the world and there is nothing you can do about it? Think again! I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part. This isn't about complaining for the sake of it - this is about effectively complaining to hold individuals and firms to account, seek redress, raise standards and improve customer service for everyone. My book spans 7 consumer laws including the Consumer Rights Act 2015, the General Data Protection Regulation Act ("GDPR") 2018, Freedo...
101 Habits of an Effective Complainer
Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
How to Complain
Here is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona "The Complaining Cow". Including tips, real-life examples, anecdotes and handy template letters, you are provided with the knowledge and confidence to assert your legal rights, overcome any consumer complaint hurdles and always gain redress. Discover what kind of complainer you are, how you can gain better results and how to deal with the common fob offs companies use. Get comprehensive advice on the most up to date consumer laws you could ever need, how to complain effectively, how and where to take things further when you don't get a satisfactory response and lots of useful co...
Dealing with Customer Complaints
Explaining the strategic importance of complaints handling, this study examines how people actually complain and what their objectives might be. It shows how to determine policy, and how to set up and run an effective complaints handling unit. The principles and practices involved are detailed.
How To Complain
As featured in the Daily Mail and BBC Radio Scotland. Are you fed up of being fobbed off when you have a legitimate complaint? Do you simply think it's the way of the world and there is nothing you can do about it? Think again! I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part. This isn't about complaining for the sake of it - this is about effectively complaining to hold individuals and firms to account, seek redress, raise standards and improve customer service for everyone. My book spans 7 consumer laws including the Consumer Rights Act 2015, the General Data Protection Regulation Act ("GDPR") 2018, Freedo...
