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Mumbles & Gower Pubs
A fascinating tour of Mumbles and Gower Peninsula's pub scene, charting the area's taverns, alehouses and watering holes, from past centuries to more recent times.
Gower Handbook of Call and Contact Centre Management
This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.
Urban Planning Methods
In order to develop and exercise their skills urban planners need to draw upon a wide variety of methods relating to plan and policy making, urban research and policy analysis. More than ever, planners need to be able to adapt their methods to contemporary needs and circumstances. This introductory textbook focuses on the need to combine traditional research methods with policy analysis in order to understand the true nature of urban planning processes. It describes both planning methods and their underlying concepts and principles, illustrating applications by reference to the daily activities of planning, including the assessment of needs and preferences of the population, the generation and implementation of plans and policies, and the need to take decisions related to the allocation of land, population change, employment, housing and retailing. Ian Bracken also provides a comprehensive guide to the more specialized research literature and case studies of contemporary urban planning practice. This book was first published in 1981.
Sociology Alive!
Stop talking double Dutch and start talking the official language of the Netherlands with this guide, which should help you to build your vocabulary and perfect your grammar. Whether you are conversing with a tulip seller or asking directions to the Van Gogh museum, this title aims to help you feel confident understanding and speaking the language.
Management of Technology
Explains the purpose of a technology strategy and the need for its integration with other business policies
Management and Marketing of Services
This second edition of The Management and Marketing of Services builds on the success of the first edition and now includes increased coverage of many key areas, extensive examples and case studies. This second edition looks closely at relationship marketing and public sector issues as well as providing expanded sections on: the definition of services, expectations, competitive advantage, pricing of services, segmentation/positioning of services, the service encounter and service employees. The Management and Marketing of Services is a highly accessible text ideal for practitioners and students looking for a comprehensive treatment of this subject area.
Social Welfare in Britain 1885-1985
This collection of documents follows the same format as Pope and Hoyle’s British Economic Performance (1984), to provide a survey of the main developments in social welfare. Students of economic and social history and of social policy and administration are being required to do more and more work with original documents, and this collection is tailored to meet their needs. The primary sources are presented in two sections, covering the periods 1885-c. 1940 and c. 1940 to 1985. During the former, ideas on, and the scope of, welfare provision, broadened greatly. There was a sense of progress. Developments though were piecemeal. There was no conception of a ‘Welfare State’. The second per...
Keeping the Dream Alive
Every church leader knows the necessity and difficulty of maintaining and enhancing morale. Visions of service, excellent programs, and capable personnel are not enough to keep the ship of the church on course if spirit is lacking. In 'Keeping the Dream Alive', Robert D. Dale skillfully analyzes the various factors that determine congregational morale. Using the metaphor of weather, he discusses such subjects as steering currents, seeding the clouds, prevailing winds, and long-range forecasting. The result is a book characterized by depth and practicality. If you are struggling to keep your congregation on course in fulfilling its mission, this book will be an invaluable resource for 'Keeping the Dream Alive'.
The History of Gauged Brickwork
This book takes a look at the history and use of cut, rubbed and gauged brickwork; the use of tools and equipment and the differences between historic and contemporary bricks with a view to inform conservation and restoration decisions. The book uses case studies from England, Ireland and the US to illustrate the use of different materials and techniques on buildings ranging in age. Written by Dr. Gerard Lynch, the leading authority in this subject area, this book will be of particular interest to architectural historians, architects working on historic buildings and building conservators.
