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101 Habits of an Effective Complainer
Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
Tobermory Cat 1, 2, 3
Debi Gliori's delightful The Tobermory Cat was one of the most popular children's books of 2012. Based on a real cat known to local inhabitants as well as thousands of visitors to Mull, the island's ginger tom and his extraordinary antics have now become world famous. Young children will love this counting book in which the Tobermory Cat wakes up hungry and explores the town in search of something to eat.
The Bus Is for Us
A lively, rhyming picture book about transport from former Children's Laureate Michael Rosen, author of We're Going on a Bear Hunt.A lively rhyming picture book about transport by poet and former Children's Laureate Michael Rosen, author of We're Going on a Bear Hunt. Small children take great delight in things that go - whether by bicycle, car, boat, or plane. And best of all is taking the bus, because the bus is for everyone! Complemented by beautiful artwork from Gillian Tyler, this playful book will captivate little listeners and is perfect for reading aloud.
The Memory Tree
A beautiful and heartfelt picture book to help children celebrate the memories left behind when a loved one dies. Fox has lived a long and happy life in the forest, but now he is tired. He lies down in his favourite clearing, and falls asleep for ever. Before long, Fox's friends begin to gather in the clearing. One by one, they tell stories of the special moments that they shared with Fox. And so, as they share their memories, a tree begins to grow, becoming bigger and stronger with each memory, sheltering and protecting all the animals in the forest, just as Fox did when he was alive. This gentle story about the loss of a loved one is perfect for sharing and will bring comfort to both children and parents.
Harry and the Snow King
Harry has longed for the snow to come. The first fall of snow brings just enough for him to build a very small snow king. But then the king disappears - who is the kidnapper? And who brings the snow back for Harry? This is a sparkly mini hardback edition to celebrate the 10th anniversary of the first Harry story.
How to Complain
Here is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona "The Complaining Cow". Including tips, real-life examples, anecdotes and handy template letters, you are provided with the knowledge and confidence to assert your legal rights, overcome any consumer complaint hurdles and always gain redress. Discover what kind of complainer you are, how you can gain better results and how to deal with the common fob offs companies use. Get comprehensive advice on the most up to date consumer laws you could ever need, how to complain effectively, how and where to take things further when you don't get a satisfactory response and lots of useful co...
Physiotherapy for Children
A comprehensive clinical manual and reference on paediatric physiotherapy, which examines all of the theoretical and clinical aspects of physiotherapy provision for children and young adults including: Neurology; Cardio-respiratory; Musculoskeletal; Oncology and palliative care; Mental health; Acquired brain injury. Dr Teresa Pountney heads up a team of experienced practitioners who cover a range of conditions from those experienced by the typically developing child to those with disabilities and diseases. The changing needs of children with long term conditions is described, as well as methods of service delivery to enable children and families to benefit as much as possible from their trea...
Regents' Proceedings
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Menno Place
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