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Reason in Revolt
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King Nicholas and the Copeman Empire
What would you do if you were twenty-five, unemployed, still living with your parents and had absolutely nothing to move on to in life? Nick Copeman's answer was to change his name by deed poll to His Majesty King Nicholas I and found an empire from his royal seat - a caravan just outside Sheringham, Norfolk. Originally done as a bet - part of which was to arrive to sign on at Cromer Job Centre on a horse and wearing a crown - the scam soon escalated and took on a life of its own. He sells peerages over the internet, receives corporate sponsorship, becomes a local celebrity and dreams of a date with Zara Phillips. But as His Majesty starts to believe his own hype, his ever more outlandish claims start catching up with him and not all the locals are happy. How long can the high-life - a fridge full of Taste the Difference ready meals - last? Will it be a case of 'long live the King'? Or will the charvers who hang around the local Costcutter make sure it's 'off with his head'?
Helpdesk Habits
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Year Book
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