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Rethinking the Delivery of Public Services to Citizens
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Service in the Field
The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. The first book to focus exclusively on the role of field-level public servants in Canada, Service in the Field examines the work they do and the relationship between field and head offices.
Thinking Government
Thinking Government examines the key roles and duties of the Canadian federal government and its public service, and the policy and program debates that revolve around these roles and duties. The fifth edition of this textbook provides students with a core awareness of major issues shaping federal policies and programs – socio-economic policy options, French-English relations, regionalism and regional policy, Canadian-American relations, immigration, environmental policy, and Indigenous relations. This book takes a close look at how prime ministers and cabinet ministers interact and discusses issues in federal, financial, and human resources management, ethics and accountability, and leadership. The new edition is revised and updated throughout and addresses the 2021 federal election and the resulting Trudeau minority government as well as the federal response to the COVID-19 pandemic. Thinking Government helps its readers to be smart citizens and knowledgeable critics of what governments do well, what they could be doing better, and why they, at times, fail to deliver effective policies and programs.
Managing Change
Recent reforms have put tremendous new demands on the people at the top of the public service. Almost everywhere the emphasis is on doing "more, and better, with less". This study is an inquiry into how permanent secretaries around the Commonwealth see their jobs. It is based on extensive interviews and surveys of senior officials in over twenty-five Commonwealth countries.
There is no leadership: only effective management
A liderança é um tema atual de cuja importância se fala muito na presente crise portuguesa, europeia e mundial. Este novo livro de Vasconcellos e Sá demonstra que há um conceito errado do que é liderança recorrendo ao primeiro livro sobre o tema (de Xenophon sobre Ciro o grande, fundador do império Persa), à História (Chancellorsville que os militares chamam a batalha perfeita) e à prática dos melhores gestores do mundo (Steve Jobs, Bill Gates, Jack Welch, Andy Grove e Alfred Sloan). Usando estes exemplos o livro demonstra que ninguém pode liderar, sem ser um gestor efectivo: organizar, coordenar, pôr a pessoa certa no sítio certo, motivar e controlar. Só assim se produzem resultados. Daí o título: Não há liderança, só há gestão efectiva. Daí a importância da obra. E daí finalmente, a insatisfação (tão) geral com um tema (tão) central. Uma obra de grande interesse prático para gestores, empreendedores e líderes de empresas. A obra está escrita em Inglês.
Integrated Business Information Systems
Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Business Intelligence (BI) and Big Data Analytics (BDA) are business related tasks and processes, which are supported by standardized software solutions. The book explains that this requires business oriented thinking and acting from IT specialists and data scientists. It is a good idea to let students experience this directly from the business perspective, for example as executives of a virtual company. The course simulates the stepwise integration of the linked business process chain ERP-SCM-CRM-BI-Big Data of four competing groups of companies. The course participants become board members with full P&L responsibility for business units of one of four beer brewery groups managing supply chains from production to retailer.
The Public Manager
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