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The Certified Six Sigma Master Black Belt Handbook
Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do “more with less,” enhance budget and organizational performance, and identify innovative ways to increase their impact. There are challenges to applying the Lean-Six Sigma (LSS) tools in the public sector. Examples of these challenges include hierarchical environments, a lack of common goals, and the complexity of working in the public sector. The information included as part of this book provides over 30 s...
Sustainable Business and Industry
This book is an introduction to developing and implementing a successful program in the domain of sustainability and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by strategies and achieved by clear tactics that have measurable outcomes. The reader is introduced to methods of implementing technologies and practices and will also learn how to measure the consequent social and environmental performance for written reports and persuasive presentations. This book also reveals why we should be sustainable by explaining seemingly complex topics in science in a way that requires very little math or science backgr...
The ASQ CSSGB Study Guide
Practice questions and test to aid those studying to take the ASQ Certified Six Sigma Green Belt exam.
The Nexus
The nexus between best practices and student achievement is demonstrated from the GRASP Project, discovering how some California charter schools with higher academic achievement showed evidence of a greater number of best practices as measured by performance, governance, education program, human resources, business practices, and facilitiesthe education program infrastructure. Surprisingly, technology did not show a correlation for reasons explained in the nexus. Moreover, the nexus is bolstered by administrative, innovation, and competition theory serving as foundations for The Nexus. The Nexus also introduces strategies to implement best practices and process improvements through Lean Six ...
Achieving Customer Experience Excellence through a Quality Management System
For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase profitability while maintaining a state of compliance with regulations and standards. This book was written to assist quality technicians, engineers, managers, and others that need to plan, conduct, and monitor validation activities. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting process validations that meet regulatory and certification requirements. It provides an introduction and background to the requirements necessary to perform process validations that will comply with regulatory and certification body requirements.
Senior Management and Quality
"Not just another quality tools book. I wish all senior managers would read this...Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings,...
Lean Six Sigma for Healthcare
This book’s unique focus on the role of healthcare leaders and the lessons learned were uncovered during the authors’ research of over 200 U.S. hospitals’ performance. It was written specifically for CEOs, the “C-Suite,” and senior leaders who desire to harness the power of Lean-Six Sigma as their major strategic weapon for progress, as well as those charged to coach them. It is intended for those organizations that operate active Lean-Six Sigma initiatives, but have yet to successfully attack high leverage processes like “In Quality Staffing” and recovering significant Cost of Quality from throughput improvements. It is also intended for senior leaders who have yet to tackle L...
The Joy of Lean
Has your organization tried Lean already? If so, you surely see and feel the Joy of Lean in your workplace now, right? Don't worry. If you're not quite to joy yet, you're not alone. As it attracts more and more attention as a successful business philosophy that can improve results in any type of organization, lean has still sometimes been misunderstood as a method for just cutting expenses. The useful ideas of eliminating waste and driving greater efficiency can pick up a negative spin, with perceptions of job cuts, employees doing more with less, and managers squeezing more productivity from each person. None of that sounds very joyful. But it doesn't have to be that way. This book will sho...
Lean Acres
Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place, at a different time, or in a different manner altogether. And this is only for the individual. When we talk about organizational change the difficulty increases exponentially with each individual that is added to the equation. This book uses as its basis a fable - the story is not untrue, but it is not fact either. It is a story in which the group dynamics are real, the problems are valid, and the solutions legitimate. It asks you to consider a complex environment with multiple classes interacting between functional units with requirements that are perceived as exclusive and uni...
The Certified Six Sigma Black Belt Handbook
The best Six Sigma black belt handbook has been fully revised, updated, and expanded! This third edition has been updated to reflect the most recent ASQ a href="https://asq.org/cert/six-sigma-black-belt"Six Sigma Black Belt, Body of Knowledge (BOK), released in 2015. Among the many additions are: more exercises, particularly to address the more difficult concepts; new tables and figures to clarify concepts; new content between the DMAIC parts of the book (that is, Parts IV, VII) to help smooth the transition between phases and to better relate the underlying concepts of the DMAIC methodology; and more content that ensures that the black belt is fully trained in concepts taught to the green b...
