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This book is a design handbook and provides skills to successfully design, implement, and optimize business processes on top of SOA. Starting with business process modeling, it shows design principles to architect sound process architectures. It presents best practices for modeling business processes using BPMN, together with design principles for services and composite applications. It provides detailed coverage of how to prepare business processes for execution. An in-depth explanation of human interactions is given and also principles and best practices for using rules. Moving on, Adaptive Case Management principles are explained, along with the reach of business processes to mobile devices and ensuring multichannel interactions. Business activity monitoring, event-driven architectures, complex event processing in relation to business processes, and enabling integration with events and IoT devices are explained. The design principles and best practices are demonstrated in a practical way on a rental car use case.
Best Practices for Knowledge Workers describes ACM in the current era of digitization, Internet of Things (IoT), artificial intelligence (AI), intelligent BPMS and BPM Everywhere. You will learn how support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how. It is not a traditionally-automated system but intelligent automation, where technology doesn’t merely replace human decision-making but extends the reach of the knowledge worker; making IoT data actionable. As Sandy Kemsley points out in her foreword: As adaptive case manageme...
Organizations increasingly need to deal with unstructured processes that traditional business process management (BPM) suites are not designed to deal with. High-risk, yet high-value, loan origination or credit approvals, police investigations, and healthcare patient treatment are just a few examples of areas where a level of uncertainty makes outc
In dieser Arbeit wird die Implementierung von Adaptive Case Management in der Bibliothek der DHBW Heidenheim beschrieben. Zu Anfang werden die Rahmen-bedingungen der Implementierung und die Problemfelder auf die mit der Einführung reagiert werden soll, ausgeführt. Die theoretischen Grundlagen der Thematik Adaptive Case Management und die für sein Verständnis sowie seine Umsetzung notwendigen Thematiken Prozessmanagement, Wissensmanagement, Management mit Zielen und Complex Adaptive Leadership werden dargestellt. Die für Adaptive Case Management in der Bibliothek eingesetzte Software wird beschrieben. Der Prozess der Implementierung wird von der Vorbereitung bis zum Praxiseinsatz dargestellt. Mit einem Methodenmix wird die Implementierung anschließend evaluiert und die Ergebnisse dargestellt. Schließlich wird ein Fazit gezogen und ein Blick in die Zukunft getan Schlagwörter: Bibliotheken, Adaptive Case Management, Prozessmanagement, Wissensmanagement, Management mit Zielen, Complex Adaptive Leadership, unstrukturierte Prozesse
The International Chair in Mathematical Physics and Applications (ICMPA - UNESCO chair), University of Abomey-Calavi, Benin, and the Center for Applied Mathematics of the Faculty of Mechanical Engineering Niš, CAM-FMEN, organized a webinar on Mathematics for human flourishing in the time of COVID-19 and post COVID-19, 21 October 2020, supported by the City of Niš. The objectives of the webinar were to give precise information about the work that scientists do to cure the disease, to push forward technology, to understand our society and create new expressions of humanity, and to question the role of mathematics in the responses to this pandemic.
Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively. Surendra Reddy points out in his Foreword: "Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company's repertoire of knowledge, similar cases, information, and expertise, as if it were a service. To truly accommodate customers, companies must vest real power and authority in the people and systems that interact directly with customers, at the edge of the organization and be...