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The People Measurement Manual
Understanding your organization is a pre-requisite of effective management. This is true as much of your people as of your organization's processes or finances. The author proposes some role for one-off surveys and questionnaires but puts most emphasis on taking a systematic and objective approach to determining human situations. As well as exploring the process of measurement and comparing the various methods open to HR managers, the book focuses on how to make sense of, report and use the results.
The Organizational Measurement Manual
The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement. The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team. The benefits of, and best practice approach to, the use of process-level measurements are clearly explained.
The Quality Audit for ISO 9001:2000
Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound, the reality of auditing the new standard has shown up various areas which require refinement - this new edition addresses that need. It remains a pragmatic guide, covering all aspects of auditing, including certification assessment, supplier investigation and internal audit, enabling auditors to appreciate the approaches adopted by those working in related areas. With its detailed analysis of the requirements of ISO 9001:2000, this book will also be of interest to all those involved in impleme...
The Accelerated Trainer
"The book is careful to practice what it preaches. There are pictures and Mind Maps for those who are very visual, analogies and anecdotes for the intrapersonal, as well as a simple seven phase structure and plenty of powerful models if you like things structured and logical. All are designed to help you learn and start applying accelerated training techniques in as short a time as possible, whatever the background of the people with whom you may be working."--Jacket.
Assessment and Development Centres
Since the first edition of this book, the level of interest and the varied forms of assessment and development centres have mushroomed. Iain Ballantyne and Nigel Povah's book looks at the entire process, from the underlying concepts to the most effective methods of validation - not forgetting the organizational politics involved. The main objectives of the book are: [ to establish a thorough understanding of the principles and practice of assessment and development centres; [ to provide sufficient knowledge to enable practitioners to run their own events in a professional manner; [ to help readers to recognise when they may need to call on outside expertise, and [ to equip readers to ask pertinent questions of any prospective advisers. This second edition includes guidance to reflect the significant developments within the technology, along with further advice on quality control, process improvements and further refinements to the increasingly popular development centre concept. Assessment and Development Centres represents a practical approach which is sure of a warm welcome from HR professionals.
The Project Manager's Guide to Handling Risk
CD-ROM contains samples of software packages.
E-HR
Despite all the hype about e-learning, the real breakthrough in technology, at least as far as HR goes, is in the development of the corporate intranet for people management purposes.Bryan Hopkins and James Markham's book explains the potential for intranets in every aspect of HR: personnel administration, performance management, employee development, communication and knowledge management, as well as training and e-learning. It asks and answers the key questions you need to ask yourself and provides case studies illustrating how organizations have successfully exploited their intranet to help their people work more effectively and efficiently.HR managers are under pressure to cut costs, increase the effectiveness and range of the services they deliver. In many organizations there is also considerable pressure to maximise the returns on investment in technology. This book provides you with the means to achieve all of these goals.
The Handbook of Work Based Learning
Organizational leaders, governments and trade unions all agree that learning is fundamental to organizational and economic success. The question is how it should best be supported. The Handbook of Work Based Learning delivers a compelling answer to this question. Learning needs to be based in the realities of organizational life. This unique, groundbreaking handbook provides a definitive guide to the set of strategies, tactics and methods for supporting work based learning. The three main parts of the Handbook, which focus in turn on strategies, tactics and methods, are written for both the learner and the professional developer alike. Each includes a description of the process (strategy, ta...
Media Relations Measurement
Based on the authors' own experiences gained within leading global companies, and drawing on actual 'best practice' applications, this work focuses specifically on media relations measurement from a marketing communications perspective.
Practical Skills in Forensic Science
If you are studying forensic science, or a related course such as forensic chemistry or biology, then this book will be an indispensable companion throughout your entire degree programme. This ' one-stop' text will guide you through the wide range of practical, analytical and data handling skills that you will need during your studies. It will also give you a solid grounding in the wider transferable skills such as teamwork and study skills.
