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Plant Engineer's Reference Book
* Useful to engineers in any industry * Extensive references provided throughout * Comprehensive range of topics covered * Written with practical situations in mind A plant engineer is responsible for a wide range of industrial activities, and may workin any industry. The breadth of knowledge required by such professionals is so wide that previous books addressing plant engineering have either been limited to certain subjects or cursory in their treatment of topics. The Plant Engineer's Reference Bookis the first volume to offer complete coverage of subjects of interest to the plant engineer. This reference work provides a primary source of information for the plant engineer. Subjects includ...
Lessons from the Mouse
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Unleashing Excellence
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate...
Snow Nomad
From bombs to bombillas, Snow Nomad: An Avalanche Memoir, chronicles the fifty seasons author Alan Dennis worked in the avalanche patch, travelling between Canada, New Zealand, Scotland and Argentina. This unconventional journey on an undulating career path is one riddled with wit and wisdom he gained when plying his trade at ski resorts, mining camps, highway operations, film sets and beyond. Dennis introspectively recalls the times when he was in over his head, but learned to rely on his training, intuition and, perhaps most of all, luck. Snow Nomad is a humble and heartfelt tribute to his family, friends and colleagues (and sometimes even foes) with who he shared these decades, whether shooting artillery in Canada’s remote reaches, scrambling up a summit in the Scottish Highlands or bunking in a mining camp in Argentina’s Andes.
Plant Engineer's Reference Book
A plant engineer is responsible for a wide range of industrial activities, and may work in any industry. The Plant Engineer's Reference Book 2nd Edition is a reference work designed to provide a primary source of information for the plant engineer. Subjects include the selection of a suitable site for a factory and provision of basic facilities, including boilers, electrical systems, water, HVAC systems, pumping systems and floors and finishes. Detailed chapters deal with basic issues such as lubrication, corrosion, energy conservation, maintenance and materials handling as well as environmental considerations, insurance matters and financial concerns. The editor, Dennis Snow, has experience...
Cottongrass Summer
A collection of vibrant essays on climate change, and conservation to inform, stimulate and call every nature lover to action. “I can’t think of a more important book that’s been written about British wildlife in the past 20 years ... Roy Dennis [is] the UK’s pre-eminent conservationist of the past half century .." BBC Countryfile Magazine Through unparalleled expertise as a field naturalist, Roy Dennis is able to write about the natural world in a way that considers both the problems and the progress in ecology and conservation. Beginning with cottongrass, whose snow-white blooms blow gently in the wind across the wetter moors and bogs, this is a year-round trove of insight and knowledge for anyone who cares about the natural world, from birdsong and biodiversity to sphagnum and species reintroduction. Written by one of the UK's most prominent advocates for rewilding, the essays have a clear message: Never give up on trying to conserve and restore wildlife and the wild places you cherish. It's essential to try and to succeed. And remember, it's never "if," but "when," and with climate chaos closing in, the time is now.
Inside Your Customer's Imagination
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA) Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses." To surprise and awe your customers, Chip Bell advises...
Footsteps in the Snow
NOW A LIFETIME MOVIE CHANNEL DOCUMENTARY It was a shocking true crime that left two families shattered, and became the coldest case in U.S. history. Who really killed little Maria? The question fueled a real-life nightmare in Sycamore, Illinois... 1957. Sycamore, Illinois. Christmas was three weeks away, and seven-year-old Maria Ridulph went out to play. Soon after, a figure emerged out of the falling snow. He was very friendly. Minutes later, Maria vanished, leaving behind an abandoned doll and footsteps in the snow. In April, a spring thaw gave up Maria’s body in a nearby wooded area. The case attracted national attention, including that of the FBI and President Eisenhower. In all, seven...
Making Twenty-First-Century Strategy
This new work defines national security strategy, its objectives, the problems it confronts, and the influences that constrain and facilitate its development and implementation in a post-Cold War, post-9/11 environment. The authors note that making and implementing national strategy centers on risk management and present a model for assessing strategic risks and the process for allocating limited resources to reduce them. The major threats facing the United States now come from its unique status as "the sole remaining superpower" against which no nation-state or other entity can hope to compete through conventional means. The alternative is what is now called asymmetrical or fourth generation warfare. Drew and Snow discuss all these factors in detail and bring them together by examining the continuing problems of making strategy in a changed and changing world. Originally published in 2006.
Love, Of a Kind
Never one to shy away from difficult subjects, in Love, Of a Kind Dennis brings awkwardness, pain and intimacy together in an inimitable and pithy way. In over 50 new poems, accompanied by woodcut engravings, not only does Dennis present us with a different kind of love, but he also presents us with a different way of talking about love. With his work admired by the likes of Sir Paul McCartney, Stephen Fry and Benjamin Zephaniah, Love, Of a Kind is an invaluable and indispensible collection of poetry for any poetry lovers' shelf and, for that matter, any lover's shelf.
