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The ASQ Certified Manager of Quality/Organizational Excellence Handbook
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to th...
Principles of Quality Costs, Fourth Edition
Recent decades have seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity-based costing. Additional information on team-based problem-solving, customer satisfaction and the costs involved with the defense industry are also offered.
Principles of Quality Costs
The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Old Turtle
All of nature argues about the forms of God, so people are sent as a reminder of all that God is, although they do not seem to understand the message themselves.
Such a Candle
None
Knock on Wood
Scott Prudham investigates a region that has in recent years seen more environmental conflict than perhaps anywhere else in the country--the old-growth forests of the Pacific Northwest. Prudham employs a political economic approach to explain the social and economic conflicts arising from the timber industry's presence in the region. As well, he provides a thorough accounting of the timber industry itself, tracing its motivations, practices, and labor relations.
Grandad's Prayers of the Earth
"Wood conveys a sense of something larger in the world, and gives voice to the human longing to understand." — Kirkus Reviews (starred review) Grandad is the boy’s best friend. Being with him always makes the world seem right. And how vast that world is: a world of tall trees that reach for the clouds and sun and moon and stars — and what else is reaching for heaven but a prayer? Each time he and Grandad walk in the woods, the boy listens for the prayers of the earth. And finally the boy asks: "Are our prayers answered?" One day, long after Grandad is gone, long after the boy is grown, he understands Grandad’s reply: "If we listen very closely, a prayer is often its own answer." Douglas Wood, author of Old Turtle, has written a wise and moving story for all ages, beautifully illustrated by the acclaimed P.J. Lynch.
