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Customer Relationship Management in Banking Services
Achieving and sustaining growth in banking business is a herculean task, but it can be successfully done, if the focus is on customers. With hot winds of competition blowing across the banking industry in India, developing an emotionally close, symbiotic relationship with customers has become highly important than ever before. Any bank that wishes to grow in the size of its business or improve its profitability must consider the challenges surrounding its customer relationships (Watson, 2004)2. Banks now have realized that, of all the problems the business can have, the loss of established customers is one of the most serious. Hence, banks have come out with innovative measures to satisfy th...
Computational and Experimental Studies
Comprising specially selected papers on the subject of Computational Methods and Experimental Measurements, this book includes research from scientists, researchers and specialists who perform experiments, develop computer codes and carry out measurements on prototypes. Improvements relating to computational methods have generated an ever-increasing expansion of computational simulations that permeate all fields of science and technology. Validating the results of these improvements can be achieved by carrying out committed and accurate experiments, which have undertaken continuous development. Current experimental techniques have become more complex and sophisticated so that they require the intensive use of computers, both for running experiments as well as acquiring and processing the resulting data. This title explores new experimental and computational methods and covers various topics such as: Computer-aided Models; Image Analysis Applications; Noise Filtration of Shockwave Propagation; Finite Element Simulations.
Composites and Nanocomposites
This new book provides a solid understanding of the recent developments in the field of composites and nanocomposites. It explains the significance of the new fillers, such as graphene and arbon nanotubes in different matrix systems. The application of these materials in biological and others fields also makes this book unique. This detailed study of nanocomposites, their structure, processing and characterization will be of value in all walks of engineering life. The book covers the following topics: • polymer matrix composites • ceramic matrix composites • carbon matrix composites • wood-based composites • biocomposites • ecocomposites • nanocomposites • processing • prop...
Fornaldarsagaerne
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Dimensions of Urban Poverty
"In India, over 30 per cent of the total population lives below the poverty line. Such a high degree of poverty highlights a serious dimension of the country's urban scenario also. The insufficient employment opportunities and poor income levels add to the miseries of the urban poor. They live in sub-standard settlements like slums, unauthorized colonies, squatters, pavements, resettlement colonies, etc. These settlements are considered to be the most filthiest in the world. Taking a serious note of the growing urban poverty, the Government of India spent hundreds of crores of rupees on implementing various schemes and programmes with no significant result. Urban poverty continues to be an area of major concern and unbeatable challenge. It was against this backdrop, experts working on different aspects of urban poverty were approached to contribute articles expressing their views and giving their first-hand experiences. The reading of this volume can be immensely useful to professionals, government officials, activists etc., who are involved in poverty alleviation programmes."
Quality Control Procedure for Statutory Financial Audit
This new work takes a comprehensive look at the quality control framework for statutory financial audit. Saha and Roy focus on identifying the different factors governing quality of audit and establish a comprehensive framework for quality control.
Donne's Sermons
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