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Sales Management
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Quality Improvement
This book presents up-to-the-minute case histories of international award-winning quality projects described by an academic in Service Management or Human Resource Management, working with the award-winning team within the company concerned.
Creating Customers for Life
Creating - and keeping - customers is the measure of your company's success. Spend an hour with Scheuing's book and learn to build customer loyalty that will bring you "customers for life." Find ways to delight your customers, and you'll find rewards that translate into the more profit and more business for your organization.
The Power of Strategic Partnering
By focussing on core competencies and building the relationships between suppliers, purchasing, and customer, all parties can benefit. Also includes information on : Value chains; partnering.
The Service Economy
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