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Winning at Service
This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Legends of the Security Services Industry
The global contract security market now totals over $200 billion, with the number of private security officers exceeding that of public law enforcement officers. But this wasn’t always the case. Legends of the Security Services Industry: Profiles in Leadership presents the unique stories of 15 industry legends, who transformed the industry from early private detective and small night watch companies into large-scale contract security companies. The large-scale companies include, but are not limited to, Pinkerton, Burns International, The Wackenhut Corporation, Guardsmark, Wells Fargo, and U.S. Security Associates; as well as today’s leading security companies, Allied Universal, Securitas...
Security Beyond the State
Across the globe, from mega-cities to isolated resource enclaves, the provision and governance of security takes place within assemblages that are de-territorialized in terms of actors, technologies, norms and discourses. They are embedded in a complex transnational architecture, defying conventional distinctions between public and private, global and local. Drawing on theories of globalization and late modernity, along with insights from criminology, political science and sociology, Security Beyond the State maps the emergence of the global private security sector and develops a novel analytical framework for understanding these global security assemblages. Through in-depth examinations of four African countries – Kenya, Nigeria, Sierra Leone and South Africa – it demonstrates how global security assemblages affect the distribution of social power, the dynamics of state stability, and the operations of the international political economy, with significant implications for who gets secured and how in a global era.
Service is Front Stage
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.
Marketing Management: An International Perspective
Marketing Management: An International Perspective brings together over twenty real-life case studies of marketing management issues faced by leading international companies from around the world. Including cases from America, Asia and Europe, this collection is an ideal supplement to both marketing management or international marketing courses at both undergraduate and MBA level. Written by professors at IMD, one of the leading international business schools with a reputation for writing top-quality cases, this text is an invaluable resource for students of business and marketing. Providing both text and cases, the book is supported by a Tutor's Guide, based on the authors' own teaching experience, which provides a roadmap and guidance on how to best use each case.
Mastering Executive Education
Back Jacket ";How refreshing IMD makes the case for change. The focus? Executive learning, not academic theory. This book: bull; bull;Challenges the historic approach to executive education bull;Accepts the significance of emotion bull;Redefines our idea of a 'good educator' Executive education has a role in building good leaders; educators need to embrace their own leadership responsibility. If you're an educator, take up the challenge use this book!"; Gary Steel, Executive Vice President, Human Resources, ABB Asea Brown Boveri Ltd "A great contribution. Illustrates how to deliver executive education that creates value. Pragmatic, with interesting new insights from all of the relevant dimen...
Sverige - ett land för oss alla
Ett övergripande mål med den här boken är rättvisa, samma möjligheter, ökad jämlikhet samt bättre hälsa och välbefinnande för alla i vårt land. Efter en relativt grundlig bakgrundsbeskrivning lämnar jag förslag på hur vi tillsammans skall kunna skapa ett rättvisare Sverige där skattepengar används effektivt för att utveckla våra viktiga trygghetssystem, Skola, Vård och Omsorg. Svagheterna i systemen förklaras i boken som följden av ett antal mindre lyckade beslut under många år. Beslut som verkade vara rätt när de fattades men inte har fått önskat resultat. Samtidigt knyter jag i boken samman de samlade åtgärderna och visar hur dessa kan påverka miljö, missbruk, kriminalitet, psykisk hälsa och fysiskt välmående. För att göra de föreslagna förändringarna krävs naturligtvis både politiskt mod och insikt i vilka möjligheter dessa åtgärder faktiskt kan ge och det behövs en stark regering som kan uppvisa detta mod. Slutligen ger jag också förslag på hur vi kan angripa arbetslöshet och integration i ett samlat grepp. Och hur även detta hänger samman med de åtgärder som nämns ovan.
Marketing Management
All the Skills Students Need to Succeed in Today's Competitive Business World Completely updated and revised, the Seventh Edition focuses on all aspects of planning, coordinating and executing a successful marketing strategy. Covering the key marketing management concepts, this popular and comprehensive text shows students how to apply the material in today's business environment. And with the help of 39 case studies, they'll quickly develop the decision-making and critical-thinking skills needed to solve realistic marketing problems. New Features of the Seventh Edition * Updated Marketing in Action and Marketing Strategies boxes provide real-world examples that demonstrate how the material ...
Future Climates of the World
Future Climates of the World: A Modelling Perspective is Volume 16 of the highly prestigious series of climatology reference books World Survey of Climatology. The present volume offers a state-of-the-art overview of our understanding of future climates and is aimed at climatology undergraduates, interested non-climatologists with a scientific background as well as the generally interested reader. Each topic is discussed clearly so that the full implications of its affect on the earth's future climate can be fully understood. The study of climate has moved from data collection ``climatology'' to the model and experimentally based predictions of ``climatic science''. Our understanding of climatic prediction depends crucially upon improvements in, and improved understanding of, climatic models. The book compises four main themes which follow an introductory chapter i.e. the geologic perspective (I) and present-day observations (II) as they pertain to future climates; human factors affecting future climates (III) and planetary geophysiology and future climates (IV).
