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Customer Satisfaction Evaluation
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Effective Methods for Modern Healthcare Service Quality and Evaluation
Turbulent changes in worldwide economies and decreases in overall quality of life have led to a re-evaluation of the current state of health services. Improvements in this sector will allow for more efficient healthcare delivery to the public, as well as increased patient satisfaction. Effective Methods for Modern Healthcare Service Quality and Evaluation is an authoritative reference source for the latest research on emerging tools and methodologies for the design of healthcare models, providing expert analyses on trouble-shooting specific problems in the industry and creating optimal hospital environments. Highlighting various perspectives across a range of relevant health services, this book is ideally designed for policy makers, researchers, upper-level students, and practitioners.
Customer Satisfaction Evaluation
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Aiding Decisions with Multiple Criteria
Aiding Decisions With Multiple Criteria: Essays in Honor of Bernard Roy is organized around two broad themes: Graph Theory with path-breaking contributions on the theory of flows in networks and project scheduling, Multiple Criteria Decision Aiding with the invention of the family of ELECTRE methods and methodological contribution to decision-aiding which lead to the creation of Multi-Criteria Decision Analysis (MCDA). Professor Bernard Roy has had considerable influence on the development of these two broad areas. £/LIST£ Part one contains papers by Jacques Lesourne, and Dominique de Werra & Pierre Hansen related to the early career of Bernard Roy when he developed many new techniques and...
Operational Research in Agriculture and Tourism
This book presents a diverse range of recent operational research techniques that have been applied to agriculture and tourism management. It covers both the primary sector of agriculture and agricultural economics, and the tertiary sector of the tourism industry. Findings and lessons learned from these innovations can be readily applied to various other contexts. The book chiefly focuses on cooperative management issues, and on developing solutions to provide decision support in multi-criteria scenarios.
Handbook of Research on Multidisciplinary Perspectives on Managerial and Leadership Psychology
The subject of leadership and managerial psychology exists as a sub-branch of psychology within the fields of industrial and organizational psychology. There still appears to be ongoing debate regarding the core pathology for gaining managerial expertise in professional roles relative to having suitable leadership skills and managerial knowledge beyond the direct daily work involved in organizations. Professional organizations inherently include varied levels of sensitive human interactions, which further necessitates their management professionals to have leadership styles that are adjustable contingent on a given situation. Relative to this edited book, managerial psychology is being utili...
Healthcare Policy and Reform: Concepts, Methodologies, Tools, and Applications
Industry professionals, government officials, and the general public often agree that the modern healthcare system is in need of an overhaul. With many organizations concerned with the long-term care of patients, new strategies, practices, and organizational tools must be developed to optimize the current healthcare system. Healthcare Policy and Reform: Concepts, Methodologies, Tools, and Applications is a comprehensive source of academic material on the importance of policy and policy reform initiatives in modern healthcare systems. Highlighting a range of topics such as public health, effective care delivery, and health information systems, this multi-volume book is designed for medical practitioners, medical administrators, professionals, academicians, and researchers interested in all aspects of healthcare policy and reform.
Global Sustainable Development and Renewable Energy Systems
Over the past decade, the use of Renewable Energy Technology (RET) has significantly increased around the globe. Technologies that once were considered experimental are now being deployed on commercial scales at phenomenal rates, delivering cost-effective substitutions for conventional, fossil fuel-based systems that cause problems including greenhouse gas emissions, expensive operating costs, and global pollution. But these new systems come at a costly rate, and because of this, officials must review their overall efficiency and effectiveness. Global Sustainable Development and Renewable Energy Systems pushes through the boundaries of current research to introduce the concept of an energy m...
Assessment and Simulation Tools for Sustainable Energy Systems
In recent years, the concept of energy has been revised and a new model based on the principle of sustainability has become more and more pervasive. The appraisal of energy technologies and projects is complex and uncertain as the related decision making has to encompass environmental, technical, economic and social factors and information sources. The scientific procedure of assessment has a vital role as it can supply the right tools to evaluate the actual situation and make realistic forecasts of the effects and outcomes of any actions undertaken. Assessment and Simulation Tools for Sustainable Energy Systems offers reviews of the main assessment and simulation methods used for effective ...
