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Human-Centered Digitalization and Services
This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human digni...
Resource
The main objective of the report is to review the international, quantitative literature on the effects of individual, task, social, group, leader and organizational factors on both employee well-being and performance at work. We also report the results of national workshops in Nordic countries, which provide practitioners ideas on workplace initiatives to improve employee well-being and performance. From our literature review, we conclude that individual and organizational factors are more often related to both employee outcomes than group or leadership factors. Employee performance was found to be a stronger outcome than employee well-being for all workplace factors. National workshops indicate that initiatives can develop factors to improve well-being and performance. We conclude with a model that identifies the different factors that promote employee well-being and performance.
Putting Activity Theory to Work
Cultural-historical activity theory is a powerful toolkit for social sciences. This book demonstrates how the Finnish school of developmental work research uses activity theory in the analysis and practical transformation of work, technology and organizations. Developmental work research is a longitudinal and interventionist approach. Researchers aim at generating, supporting and following cycles of expansive learning in the activity systems they study. The process opens up qualitatively new possibilities for creating use values and for developing the capabilities and agency of the practitioners and their clients. Critical dialogue and partnerships are built between the researchers and the o...
Innovating in Practice
The purpose of the book is to devise an alternative conceptual vocabulary for studying innovation by stressing the role of social, contextual and cultural perspectives. This vocabulary is drawn on a service and on sociological perspectives on innovation based on the ontological assumption that innovation is a value co-creation matter and that it takes place in a reality that is multiple, constructed and socially embedded. The aim is to tackle key issues such as social construction, service innovation, knowledge and learning processes, value (co) creation, innovating and innovation activities networking and collaborative innovation.
User-based Innovation in Services
This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop whilst in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation. Incorporating both an academic and analytical approach, this insightful book will be a source of inspiration for researchers in innovation and services. Graduate and postgraduate students in business administration and innovation, as well as administrators in public administrations and executive managers in service firms will also find plenty of important information in this invaluable resource.
Sustainable Development in Organizations
An increasingly competitive environment can lead to considerable problems for many organizations as they struggle to adapt to change. As a result, they fail to create the conditions that can lead to sustainable development over the long term, thus affecting the capabilities of employees. This book provides a fresh perspective on sustainable change and development in organizations, as well as a critical perspective on lean implementation, work environment and sustainability. The expert contributors address the development in, and of, organizations, as well as the development process between organizations, such as in networks or clusters. They discuss topics, such as the role of customers in t...
Time in Our Times
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The Routledge International Handbook of Innovative Qualitative Psychological Research
The contemporary world currently faces multi-level challenges, including cross-border migration, economic crises and myriad health issues, including the recent COVID-19 pandemic. Within this wider context of ongoing fluidity, transition and diversity, qualitative research methodologies in psychology are rapidly evolving, featuring innovative ways to examine the dynamic interrelation of societal and psychological processes. The Routledge International Handbook of Innovative Qualitative Psychological Research sets the stage for cutting-edge debates on how innovative approaches in qualitative research in psychology can contribute to tackling current challenges in our society. The handbook depic...
The Handbook of Service Innovation
Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies acros...
The Canary Code
The Canary Code is a groundbreaking framework for intersectional inclusion and belonging at work that embraces human cognitive, emotional, and neurobiological differences-neurodiversity. Exclusion robs people of opportunities, and it robs organizations of talent. In the long run, exclusionary systems are lose-lose. How do we build win-win organizational systems? From a member of the Thinkers50 2024 Radar cohort of global management thinkers most likely to impact workplaces and the first person to have written for Harvard Business Review from an autistic perspective comes The Canary Code—a guide to win-win workplaces. Healthy systems that support talent most impacted by organizational illsâ...
