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Five Stars
Master the art of persuasion with Five Stars, from the bestselling author of Talk Like Ted, Carmine Gallo. 'An easy-to-read and practical journey through personal development' – Financial Times (Business Book of the Month) Communication coach Carmine Gallo breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable – not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your ...
Beppe Grillo's Five Star Movement
In 2009 Beppe Grillo, a well-known Italian comedian, established the Five Star Movement with the aim of sending a handful of citizens to municipal councils to act as the watchdog of a professional political class often perceived as corrupt and self-interested. However, in the Italian general elections of February 2013, despite still largely being considered a small protest movement, the party gained the undisputed role of leading political actor gaining just under 9 million votes and sending 163 Deputies and Senators to the Italian parliament. The birth and rapid rise of the Five Star Movement represents an electoral earthquake with no parallels in Italy and the whole of post-1945 Western Europe and a phenomenon likely to shape the Italian political scene for many years to come. Drawing on an extensive array of data and face-to-face interviews, this volume offers an empirically grounded explanation of the surprising electoral success of the Five Star Movement and presents a realistic picture of this party in its manifold aspects: organisational structure, communication style, linkages with civil society, ideological nature and positioning in the Italian political system.
Five Star Billionaire
In the Man Booker prize-longlisted ‘Five Star Billionaire’ Tash Aw charts the overlapping lives of migrant Malaysian workers, forging lives for themselves in sprawling Shanghai.
Beneath the Blonde
Siobhan Forrester, lead singer of Beneath the Blonde, has everything a girl could want - stunning body, great voice, brilliant career, loving boyfriend. Now she has a stalker too. She can cope with the midnight flower deliveries and nasty phone calls, but things really turn sour when intimidation turns to murder. Saz Martin, hired to seek out the stalker and protect Siobhan, embarks on a whirlwind investigation, travelling with the band from London to New Zealand with plenty of stop-overs. As jobs go, this one shouldn't be too hard, except Siobhan is economic with the truth and Saz isn't sure she wants to keep the relationship strictly business.
Five Star Service, One Star Budget
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I ...
The Prince of Midnight
A lady desiring vengeance seeks a highwayman’s help in this tale by an author whose novels are “the gold standard in historical romance” (Lisa Kleypas). Lady Leigh Strachan’s father governed the town of Felchester—until a religious zealot murdered her family and turned the village into hell on Earth. Now, there is room in her heart for only one thing: revenge. Leigh plans to kill her father’s murderer once she learns to aim a pistol, slash a sword, and ride a horse. She seeks out the Prince of Midnight, a legendary highwayman exiled to France, as her choice of tutors. But the man she finds in a crumbling French castle is no hero. Half deaf and suffering from vertigo, S. T. Maitla...
The Five Star Church
Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
Exceptional Service, Exceptional Profit
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that mi...
5-Star Life
Allow Adversity to Refine You, Not Define You "[Britney Ruby Miller] is a change agent who brings the possibility of transformation to all those she leads and influences. From hostess to CEO, Britney leads with courage and humility and impacts the lives of her employees, family members, community, and beyond." —Ford Taylor, Founder, Transformational Leadership Crisis rarely comes with a warning. When blindsided by trauma, betrayal, or soul-crushing news, it’s natural to want to give up. Is it possible to rise above calamity and even thrive despite the turmoil? Britney Ruby Miller, entrepreneur and CEO of a nationally ranked, family-owned restaurant group, says yes, it absolutely is. Havi...
Evil Star
After his experiences at Raven's Gate, 14-year-old Matt Freeman thinks his days of battling evil are over. But soon he is pulled into another adventure when he discovers a second gate exists. Matt and his friend Richard travel to Peru and, assisted by a secret organization, follow a series of clues to the gate's whereabouts.
