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International Handbook of Evidence-Based Coaching
This handbook comprehensively covers the fundamental key concepts in coaching research and evidence-based practice and shows how coaching can be applied to multiple contexts. It provides coaching scholars, researchers and practitioners with detailed review of the key concepts, research and new insights into coaching research and practice. This key reference work includes over 70 contributions from more than 110 leading researchers and practitioners in the field across countries, and deftly combines theory with case studies and applications from psychology, sociology, business administration, organizational studies, education, and communication studies. This handbook, edited by the top scholars in the field, is meant for an academic as well as a professional readership, and is an invaluable resource for coaches, clients, coaching institutes and associations, and students of coaching.
Complementary Management
This book explores the Complementary Management Model. Building on extensive theoretical considerations on management and leadership, it outlines the seven elements of the model: the management actors (1) jointly fulfil management tasks (2) serving two management functions (3) by performing management routines (4) and applying formal management instruments (5), which requires management resources (6) and management unit structures (7). The key mechanisms of Complementary Management include the primacy of employee self-leadership, compensatory interventions of the line manager in the absence of such self-steerage, and active roles for senior managers and HR advisors in the management/leadersh...
Seafarers in troubled waters
Living and working on board of cargo ships no longer has anything to do with the romantic notion of seafaring, as still believed by most consumers. Digitalization and globalization of logistics and supply chains have massively changed the maritime working environment. Seafarers currently find themselves in an extreme situation and suffer disproportionately on an increasing basis, from psychological stress - with severe consequences for the individual and also the diverse crew on board. The psychological stresses on board can be a challenge, leading to reduced work performance and, in the worst case, result in fatalities. Thus, mental health is becoming a relevant business factor as well as r...
Female Labour Market Behaviour and Fertility
Since 1987, the investigation of the relationship between female labour market behaviour and fertility, which forms part of the research programme of the Economic Institute / Centre for Interdisciplinary Research on Labour Market and Distribution Issues (CIAV) of Utrecht University, also became a part of the research programme of the Netherlands Interdisciplinary Demographic Institute (NIDI). Since then, I have been entrusted with research on this topic. In this context, I acted on a suggestion made by Frans Willekens to organize an international workshop, with the help of other members of the NIDI staff and with the administrative and organizational support of the NIDI. This resulted in the...
Dienstleistungsmarken
Markenführung bei Dienstleistungsunternehmen ist nicht nur eine Aufgabe des externen Marketing, sondern muss unter Berücksichtigung der unternehmensinternen Perspektive betrachtet werden. Renommierte Autoren zeigen im "Forum Dienstleistungsmanagement" die Besonderheiten und Herausforderungen bei der Führung von Dienstleistungsmarken auf.
Controllerzufriedenheit
Die Mitarbeiter sind der wichtigste Erfolgshebel für die Erstellung von Controllingdienstleistungen. Ist die Mitarbeiterzufriedenheit als Steuerungsgröße von Controllerbereichen geeignet? Christian Pfennig untersucht die Mitarbeiterzufriedenheit von 399 Controllern aus der deutschsprachigen Unternehmenspraxis. Er analysiert, durch welche Faktoren die Controllerzufriedenheit beeinflusst werden kann und entwickelt ein mehrdimensionales Messmodell welches zeigt, dass durch eine Steigerung der Controllerzufriedenheit eine deutliche Performancesteigerung in den Controllerbereichen erzielt werden kann.
Serving the Customer
This book examines key aspects of selling and the sale of goods and services in B2C and B2B. Renowned scholars and practitioners contributed their expertise with a wide range of articles about how to serve customers and the role of selling and sales. Their research results and practical experiences can be used as a basis for further research as well as implemented by small, medium-sized and globally operating companies. The 13 chapters are organized in four parts, starting with (I) value creation and selling services, followed by (II) business negotiations and sales in B2B, (III) using technology and innovation to increase sales and study consumers, and finishing with two chapters about sale...
Internes Marketing
Das klassische Marketing als eine der zentralen Unternehmensfunktionen und als unternehmerische Denkweise war in der Vergangenheit überwiegend extern, d.h. auf den Absatzrnarkt, ausgerichtet. Im Zuge eines tiefgreifenden Wandels in den verschiedenen Absatzrnärkten haben sich in Wissenschaft und Praxis zwei Entwicklungen gezeigt, die die Betrachtungsweise des Marketing wesentlich verändert haben. Erstens zeigte sich bei einer konsequenten Management- und Entscheidungsorientierung des Marketing eine deutliche Schwerpunktlegung auf die Analyse, Planung, Organisa tion und Kontrolle von marktorientierten Problemstellungen. Dagegen wurden die Im plementierungsprobleme des Marketing weitgehend v...
Dienstleistungsmanagement
Sabine Fließ stellt systematisch und wissenschaftlich fundiert Strategien, Konzepte, Methoden und Instrumente für kundenorientiert und effizient arbeitende Dienstleister vor. Dabei werden in integrativer Form marketing-, produktions- und personalpolitische sowie organisatorische Entscheidungen behandelt.
