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Best of the Gallup Management Journal 2001-2007
Since 2001, the "Gallup Management Journal" has provided leaders with essential insights into managing the human side of their businesses: their employees and customers. This book features articles from the first seven years of the journal that could not be more relevant today, as executives continue to struggle with the transition into a 21st century global economy. A range of voices is included in these pages. A Ritz-Carlton executive tells how his company is reinventing its world-class brand, while a leader at Ann Taylor describes how the retailer invests in talent. Nobel Prize winner Daniel Kahneman probes how customers think, while one of the founding fathers of the Internet, Vinton Cerf, speculates on the future of a connected world. With its lively writing and penetrating, research-driven insights, "The Best of the Gallup Management Journal 2001-2007" is essential reading for leaders who want to engage employees and customers in a hyper-competitive and ever-changing global economy.
Driving Customer Equity
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered view of the world. Now, to ease this shift to a customer focus, marketing strategy experts Roland T. Rust, Valarie A. Zeithaml, and Katherine N. Lemon have created a dynamic new model they call "Customer Equity," a strategic framework designed to maximize every firm's most important asset, the total lifetime value of its customer base. The authors' Customer Equity Framework yields powerful insights that will help any business increase the value of its customer base. Rust, Zeithaml, and Lemon introduce the three drivers ...
Straight from the CEO
America's foremost management consulting firm PricewaterhouseCoopers, joins forces with 30 of the world's most successful CEOs to reveal innovative ways to revitalize a company and improve the all-important bottom line.
Blueprint to a Billion
Praise for BLUEPRINT TO A BILLION "A wonderful, well thought out analysis of entrepreneurship and leadership of a growth company." —Howard Lester, Chairman, Williams-Sonoma, Inc. "If you dream about growing your business to a billion, this is a fascinating down-to-earth study that you must read. Apply the seven essential principles to your business and you are off and running. Learn about strategy, growth, leadership, team building, and a whole lot more." —Joe Scarlett, Chairman of the Board, Tractor Supply Company "Blueprint to a Billion is a well-researched and thoughtfully written book that quantifies the growth pattern of America's highest growth companies." —Professor John Quelch,...
If It Wasn't For the People...This Job Would Be Fun
Believe it or not, you can gain the cooperation of employees and co-workers using five simple steps. If It Wasn't For the People...This Job Would Be Fun provides executives, managers, and supervisors with the techniques needed to ensure that employees willingly and consistently perform to ever higher levels of expectation.
Taming Your Private Thoughts
Using James 1:14-16 as a platform for showing the danger of wrong thinking progressing to sin, this book uses biblical models, historical figures, and real-life case studies to encourage and equip believers for the ongoing battle against sinful thinking and runaway thoughts.
Experiencing Peace
Find the peace and hope that awaits you once you overcome your fears. During times of uncertainty, people are looking for answers to their fears as they see things like finances, relationships, and hope crumble around them. But God doesn't intend for His people to live in fear. He wants us to overcome fear and find peace, even in the midst of the aftermath. Previous study guides on similar topics have helped women learn how to overcome their fears, but none have answered the most important next question: "Now what?" Where do women go once they've left fear behind? What's the next step? Finding Peace Beyond Your Fears will help women find the peace and hope that God has planned for them.
Journal of the Institute of Brewing
Containing the transactions of the various sections, together with abstracts of papers published in other journals, etc.
