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Unlocking Public Value
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Recognizing Public Value
Moore’s classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the future.
Policy Reform for Sustainable Development in the Caribbean
The Caribbean countries, and many other Third World countries in Latin America, Asia and Africa, have been under the yoke of structural adjustment measures for more than a decade. Numerous studies have addressed the inequality of North-South relations, the lack of transparency in negotiations that have led to the signature of agreements, the absence of a clear definition of responsibilities of the parties engaged, the inadequacy and inadaptation of policies with regard to the socio-cultural context, and especially the refusal to take into account the social demands of the most deprived. The criticisms formulated in this book can only find a beginning of solutions by the setting up of a solid...
Towards an Urban Renaissance
The Urban Task Force, headed by Lord Rogers, one of the UK's leading architects, was established by the Department of Environment, Transport and Regions (DETR) to stimulate debate about our urban environment and to identify ways of creating urban areas in direct response to people's needs and aspirations. Their findings, conclusions and recommendations were presented in a final report to Government Ministers in Summer 1999 and form the basis of this important new illustrated book.
Creating Public Value
A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult t...
Court Government and the Collapse of Accountability in Canada and the United Kingdom
There is a consensus throughout much of the western world that the public sector is in urgent need of repair. This study seeks to understand why this is so by comparing developments in Canada and the United Kingdom. It looks to changes in values both in society and inside government, and to the relationships between politicians and civil servants at the top and between civil servants and citizens at the bottom. Donald J. Savoie argues that both Canada and the UK now operate under court government rather than cabinet government. By court government, he means that effective power now rests with their respective prime ministers and a small group of carefully selected courtiers. For things that ...
Leading public sector innovation
In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading public sector innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading public sector innovation is essential reading for public man...
Relational Wealth
The underlying theme of this book is that organisations possess a kind of wealth that is not quantified on the balance sheet, but that provides them with a powerful competitiveness.
OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
