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Library Consortia
With over 35 years of experience managing five different library consortia between them, Horton and Pronevitz are uniquely qualified to show how consortia have been transforming themselves, offering new services and products while growing ever more important to the library community.
Library Consortia
No library stands alone. A long-standing tenet of the discipline, library cooperation predates the founding of ALA. Although these are times of crisis and uncertainty for library consortia (by one count, more than 65 consortia have closed since 2008), the collaboration that consortia offer helps libraries extend the value of every dollar spent. With over 35 years of experience managing five different library consortia between them, Horton and Pronevitz are uniquely qualified to show how consortia have been transforming themselves, offering new services and products while growing ever more important to the library community. Covering the history, current landscape, management approaches, crit...
Moving Materials
A guide to contemporary logistics management for libraries. It teaches the impact of pricing on delivery services; managing in-house delivery systems; and, the value of outsourcing physical delivery to a carrier service.
Retrospective Conversion
Retrospective Conversion is an essential guide for library catalogers and technical services managers in the process of converting manual catalog records to machine readable form. It clearly illustrates the advantages and disadvantages of the three conversion methods--converting in-house, contracting to a vendor, and a combination of the two--and covers the areas of cost, staff, time, and record quality for each. Catalogers will learn how to make a bigger investment in advance planning to achieve better end results. Helpful chapters emphasize the need for planning, quality control, and authority control in the creation of a complete catalog in a machine readable form. Also included are case ...
Fundamentals of Collection Development and Management, Fourth Edition
Technical Services Quarterly declared that the third edition “must now be considered the essential textbook for collection development and management … the first place to go for reliable and informative advice." For the fourth edition expert instructor and librarian Johnson has revised and freshened this resource to ensure its timeliness and continued excellence. Each chapter offers complete coverage of one aspect of collection development and management, including numerous suggestions for further reading and narrative case studies exploring the issues. Thorough consideration is given to traditional management topics such as organization of the collection, weeding, staffing, and policyma...
Conducting the Reference Interview, Third Edition
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practi...
Public Library Administration Transformed
Public libraries have historically faced challenges as viable units in local government. As society struggles with issues related to the scope and effectiveness of government, librarians must ask, “How and why will communities support public libraries in the 21st century?” Public Library Administration Transformed covers public library administration in a comprehensive and detailed manner Chapters cover: administrative functions of the library public finance administrative law library governance human resources leadership strategic planning program management and evaluation marketing and public relations intergovernmental relations cooperative government The discipline of public administration develops skills that are vital to successful libraries. Grounded in the context of public administration, this book provides a framework for future library services, focusing on effective public sector skills, organizational and service innovation, information technology, readers, and the full range of library constituents. Suitable for use in public library classes, exam copies are available to qualified instructors of such courses upon request.
Stellar Customer Service
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use ...
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