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Quality Health Care
Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and implementing a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. You'll also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on your progress toward quality measurement. Finally, this book shows you how to analyze your data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
Index of patents
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Armwrestling the Dead
Oriel is a planet with a roof, a crusted atmospheric ceiling that falls in chunks like oversized snow. The snow is alive, the Ologists joke. It mimics life, but only out of the corner of your eye...or behind your back. Oriel is a far-flung world whose raw potential is contested. A deliberately crashed spaceship throws the planet's atmosphere into turmoil, kick-starting an evolutionary process that accelerates out of control. There is indigenous life on Oriel but in a form unrecognised by man. Soon this, along with man himself, is transmuted into a pastiche of 21st Century Earth, people and buildings grown from the land itself in a matter of days, flourishing briefly before falling into conflict and decay. A few surviving humans struggle to make sense of the new world, whilst others are drawn to Oriel in a hopeless search for answers, redemption, and even lost love.
Assembly
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Six Sigma
The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminati...
